Customer Service

1 week ago

Midrand, South Africa LGC Group Full time
Job Description

 

You will be responsible for producing quotations and entering them into our internal systems, predominantly for existing customers. This also involves follow-up of quotations raised to increase conversion to order outcomes, as well as raising of new customer enquiries to the relevant Sales Team.

It includes meticulous and accurate handling of controlled substance inquiries and orders, following the existing guidelines when applying for import permits or export licenses, handling of products that fall under the “commodities control act”, close partnership with authorities as well as our controlled substance team, and compliance team.

The required outcome is continuity of the highest level service experience for customer led orders from the point of order entry to delivery and payment.

Key Responsibilities

  • Ensure all methods of communication with internal and external contacts are handled with the utmost integrity.
  • To ensure that all customer price requests received are responded to by production of a formal quotation and quotations.
  • To respond to “Tender” requests which are not being led by the Business Development Teams or Product Application Specialists.
  • To push LGC manufactured products in the production of quotation requests for 3rd party products.
  • Ensure orders received are entered accurately into the Pastel system and that the customer receives an email notification on release of the order.
  • To provide help and advice to customers regarding their orders and customers advised of any delays in advance.
  • To improve back-order management and up-dates to customers by monitoring and chasing Shipments and or suppliers on product delays.
  • Communicating courteously with customers by telephone, email and Service Cloud.
  • Handle the daily management of Service Cloud Case, ensuring tasks are taken care of to ensure good response times.
  • To register customer complaints, with issues brought to Hiring Manager where required.
  • To actively promote the Webshop to all customers.
  • To learn about LGC Standards products and services and keep up-to-date with changes.

Qualifications

  • Experience of working in a sales support environment with quotation & order entry exposure.
  • Customer oriented, whether they be external or internal customers.
  • Can do demeanour and willingness to go that extra mile.
  • Excellent phone manner and interpersonal skills.
  • Great attention to detail.
  • Teammate, supportive of colleagues.
  • Ability to work independently.
  • Experience using a CRM system and supply chain management process system.
  • Experience in using ERP systems such as PASTEL, SAP, ORACLE, SAGE etc.


Additional Information

ABOUT LGC:

LGC is a leading, global life science tools company, providing critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of meaningful tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are appreciated for their performance, quality, and range.

Our values

  • PASSION
  • CURIOSITY
  • INTEGRITY
  • BRILLIANCE
  • RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, colour, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, colour, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

For more information about LGC, please visit our website www.lgcgroup.com

#scienceforasaferworld

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