BMW Customer Service Consultant

1 week ago


Midrand, Gauteng, South Africa iSON Xperiences Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Consultant to join our team at iSON Xperiences. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer service to our clients, ensuring that their queries are resolved efficiently and effectively.

Key Responsibilities
  • Customer Query Resolution: Respond to inbound queries via voice and email correspondence, handling and resolving customer queries in a timely and professional manner.
  • Reconciliation and Documentation: Handle and resolve reconciliation items, refer to procedure manuals when processing requests, and update standard letters and documents for dealing with customer queries.
  • Settlement and Quote Provision: Provide settlement quotes, request deal adjustments, and process necessary checks regarding receipt of payment and preparation of documentation.
  • Client Communication: Liaise with clients, dealers, insurance, and other internal departments to ensure seamless communication and resolution of customer queries.
  • Ad-hoc Duties: Perform ad-hoc duties as required to support the team and ensure the delivery of exceptional customer service.
Requirements
  • Excellent Communication Skills: Possess excellent communication skills, both written and verbal, to effectively interact with customers and internal stakeholders.
  • Problem-Solving Skills: Demonstrate strong problem-solving skills to resolve customer queries efficiently and effectively.
  • Attention to Detail: Possess a high level of attention to detail to ensure accurate and timely resolution of customer queries.
  • Team Player: Be a team player, willing to work collaboratively with internal stakeholders to achieve team goals and objectives.


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