Front Office Host

7 months ago


Cape Town, South Africa Career Custodians Full time

Village N Life is a leading Tourism and Hospitality company that is based in the Western Cape.

If you thrive on a company culture that focuses on growing their employees through career development and staff incentives, this is the company for you.

Our luxury property in Camps Bay is looking for a passionate Front office Host. The Host is responsible for the overseeing of daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment.

Minimum requirements

  • Matric
  • Hotel Management Diploma (advantageous)
  • Minimum 2 years experience in the same or similar position
  • Multi-venue experience advantageous
  • Strong OPERA knowledge
  • Valid driver's license and own vehicle (advantageous)

Duties and responsibilities

  • Courteously and accurately answer enquiries from potential guests
  • Accept hotel reservations
  • Respond to enquiries (telephone, email, in person) regarding reservations, hotel information and guest concerns
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
  • Allocate rooms to expected arrivals after checking guest preferences and special requests
  • Assist all departments in servicing the guests especially during high volume periods
  • Adhere to company credit limit / floor limit policies
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank
  • Analysing customer feedback and providing strategic direction to continually improve overall rating
  • Responding to guest needs and anticipating their unstated ones
  • Promote all guest amenities, conveniences and programs offered
  • Recommend local tourist spots, including places to dine, shop and sight-see

Due to the large volume of applications received, only candidates that meet the minimum requirements will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.


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