Front Office Host

2 weeks ago


Cape Town, Western Cape, South Africa Career Custodians Full time
Job Title: Front Office Host

Village N Life, a leading Tourism and Hospitality company, is seeking a dedicated and passionate Front Office Host to join their team at their luxury property in Camps Bay. As a key member of the front office team, the successful candidate will be responsible for overseeing daily front office desk operations, ensuring employee productivity, monitoring efficiency of all processes, and creating a positive work environment.

Key Responsibilities:

• Courteously and accurately answer enquiries from potential guests
• Accept hotel reservations
• Respond to enquiries regarding reservations, hotel information, and guest concerns
• Resolve customer issues, complaints, problems in a quick and efficient manner to maintain a high level of customer satisfaction and quality service
• Allocate rooms to expected arrivals after checking guest preferences and special requests
• Assist all departments in servicing guests, especially during high volume periods
• Adhere to company credit limit and floor limit policies
• Control cash transactions at the front desk and maintain responsibility for personal bank
• Analyze customer feedback and provide strategic direction to continually improve overall rating
• Respond to guest needs and anticipate their unstated ones
• Promote guest amenities, conveniences, and programs offered
• Recommend local tourist spots, including places to dine, shop, and sight-see

Requirements:

• Matric
• Hotel Management Diploma (advantageous)
• Minimum 2 years experience in the same or similar position
• Multi-venue experience advantageous
• Strong OPERA knowledge
• Valid driver's license and own vehicle (advantageous)

What We Offer:

Village N Life offers a dynamic work environment with opportunities for career growth and development. We are committed to providing our employees with the necessary tools and training to excel in their roles and achieve their full potential. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Only candidates who meet the minimum requirements will be contacted. Due to the high volume of applications received, please consider your application as unsuccessful if you have not heard back from us in 2 weeks.
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