RevOps Manager

1 week ago

Cape Town, Western Cape, South Africa Playroll Full time R119 999 - R229 999 per year

Apply here


JHB/CT (Hybrid)

About the Role:

We are seeking a highly skilled and self-motivated Revenue Operations Manager (CS Ops) to join our cross-functional RevOps team at Playroll. This team operates across the organization to streamline processes, identify inefficiencies and implement innovative solutions that fuel revenue growth. This role will focus on optimizing customer onboarding workflows, enhancing health scoring models, supporting data-driven churn management decisions and automating upsell/expansion processes.

The Revenue Operations Manager (Customer Success) will partner closely with our Director, Customer Success - leveraging data, systems expertise, and operational thinking to build scalable post-signature operations. This role ensures our customers experience a smooth, proactive, and intelligent lifecycle across onboarding, adoption and expansion.

You Will:

  • Build and manage dashboards, reporting, and strategic sprints that provide insights into customer health, onboarding progress, customer health scores, churn risk and expansion plays.
  • Design, refine, and operationalize lifecycle processes across onboarding, adoption & enablement and upsell/expansion workflows.
  • Lead robust automation initiatives for Customer Success, customer journey triggers, task automation and handoff processes.
  • Own end-to-end process design: identifying inefficiencies, developing scalable workflows, testing solutions and deploying improvements within systems.
  • Ensure strong data quality and consistency across customer-related objects and fields.
  • Act as a strategic partner to Customer Success leadership, identifying opportunities for operational improvements that enhance customer outcomes.

Skills & Experience:

  • A degree in Technology, Mathematics, Statistics, Economics, or a related field.
  • Strong expertise in Salesforce (a Salesforce certification is preferred).
  • 3-5 years of experience in Revenue Operations (Customer Success Operations experience preferred), or a similar role supporting post-signature teams.
  • Demonstrated experience improving revenue workflows through enhanced systems and automation.
  • Solid experience in reporting and analysis, including health scoring frameworks, churn analysis, customer segmentation and lifecycle reporting.
  • Extensive experience building automation workflows and flows; you can automate and streamline CS processes from onboarding → adoption → expansion.
  • Strong problem-solving skills and a passion for bringing structure to ambiguity.
  • Ability to work independently with curiosity, ownership, and a drive to continuously improve.
  • Excellent communication skills - able to document and explain complex operational designs.
  • A big-picture mindset: able to integrate cross-departmental needs into a cohesive and scalable post-signature operational strategy.

Compensation & Benefits

● Competitive Packages: Earn a competitive market-related salary.

● Share Incentive Scheme: We grow, you grow.

● Generous Vacation Policy: We think time off is essential and we encourage it

● Hybrid Working: We offer you a hybrid work environment with a mix of in-office and work-from-home days to support you performing at the highest level.

Our Values


Better Than Yesterday
- We embrace challenges, question the status quo, and dedicate ourselves to continuous progress. The ultimate goal is to be better today than yesterday, with a plan to become even better tomorrow


One Playground
- The Playground is our shared space to create, innovate and win, together. We are a global team with a global vision, breaking down barriers to work to a common goal.


Impact Over Input
- Making an impact is everyone's role. Each of us are not just responsible for our actions but also for their outcomes.


Obsession For Excellence
- Excellence is earned. We aim to achieve the extraordinary, and in our pursuit, we are relentless. We set ourselves high standards and deliver through accuracy, expertise and the highest standards of service.

Application Process

  1. Introductory Call - Meet our Talent team to discuss the opportunity and establish a great mutual fit for the role
  2. Meet the Hiring Manager - a more in-depth exploration of your relevant experience and the skills you'll bring to the challenge of the role
  3. Case Study - a chance to showcase your capabilities and how you like to work
  4. Value Fit Interview - a final discussion with your future colleagues to align on expectations and set you up to succeed

About Playroll

Playroll was built to accelerate a borderless economy to enable our clients and their people to thrive, enable human connection and break down borders. We're working to find new and better ways to help businesses succeed, and we're looking for people to help shape tomorrow, today. Since we opened our doors in 2022 the world of distributed work has evolved quickly, and so have we. After enabling businesses of all sizes to hire talent, anywhere, as an Employer of Record solution - we saw businesses continue to struggle with disparate products and systems that don't seamlessly work together.

We are driven by a constant pursuit of innovation, expanding our product suite to create integrated HR solutions. Our goal is to empower businesses to scale rapidly and effortlessly, embracing a truly borderless workforce. From fledgling startups to sprawling enterprises, we proudly partner with companies of all sizes. As our clients evolve, so do our solutions. And that's where you come in We are seeking talented individuals who thrive in challenging and ever-changing environments. If you're passionate about solving complex problems and embracing hyper-growth, join our team and be a catalyst for meaningful change. Together, let's unlock the limitless potential that lies ahead

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