HOSPITALITY OPERATIONS MANAGER

3 weeks ago


Cape Town Region, South Africa Jobted ZA C2 Full time

Minimum requirements:

- Related qualification
- Introduce and implement Standard Operating Procedures (SOPs) tailored to the hospitality and wine industry
- Drive initiatives to elevate the estates offerings and overall guest experience
- Develop and execute sales and marketing strategies to achieve revenue targets
- Conduct regular training sessions to ensure a consistently high level of service in the Tasting Room and across all guest interactions
- Continuously enhance the customer journey to ensure memorable and outstanding guest experiences
- Be responsible for the outcome of guest interactions and satisfaction metrics
- Inspire, grow, and develop the teams skills and abilities, fostering a culture of accountability and excellence
- Maintain a firm yet fair approach to leadership, ensuring accountability and alignment with the estates vision
- Collaborate with the Sales & Marketing Manager to set monthly sales targets and execute the strategies to achieve them
- Proven experience in hospitality management, preferably in a wine estate or similar environment
- Prepare and present detailed monthly sales and operational reports to senior management
- Execute business objectives outlined by senior management, contributing to overall business growth and operational excellence

Consultant: Debbie Watkyns - Dante Personnel Cape Town



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