Hospitality Operations Manager

3 weeks ago


Cape Town, Western Cape, South Africa Numeral Financial Services Group Full time
About the Role

We are seeking an experienced and customer-focused individual to join our team as an Assistant Manager at one of our guesthouses in Sea Point, Cape Town.

Responsibilities:
  • Operational Management:
    • Oversee the daily operations of the guesthouse, ensuring excellent service delivery and guest satisfaction.
    • Manage staff, including training, performance evaluation, and disciplinary procedures.
  • Customer Service:
    • Welcome guests, respond to inquiries, and address guest issues in a timely and professional manner.
    • Provide local area information, recommendations, and assistance with travel arrangements.
  • Revenue and Cost Control:
    • Manage guesthouse revenue, including room sales, food and beverage sales, and other ancillary income streams.
    • Monitor and control costs, including labor, materials, and expenses.
  • Quality Assurance:
    • Perform regular inspections to ensure high standards of cleanliness, safety, and quality of service.
    • Identify areas for improvement and implement corrective action plans.
Requirements:
  • Proven experience in hospitality management, customer service, or a related field.
  • Strong leadership and teamwork skills.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Able to work effectively in a fast-paced environment.
Salary Range: $45,000 - $65,000 per annum

This position involves a mix of office and front-line work, requiring flexibility and adaptability. A valid driver's license and willingness to work varied shifts, including evenings, weekends, and public holidays, are essential.



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