Product Head: Personalisation

1 month ago

Stellenbosch, South Africa Capitec Full time

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here

2. Once you have completed the above finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to build a brand that we are proud of and earns the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through a personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the Role

As the Product Head, you will take full ownership and accountability for driving Client Insights, transforming strategic direction into an exceptional product that sets the standard for excellence. You will lead a dynamic, dedicated team, fully engaged in every phase of the product lifecycle. Your mission is to harness client feedback and insights to inspire innovative planning and ensure seamless delivery, ultimately creating a product that not only meets but anticipates the needs of our clients. In the Client Analytics domain, the Product Head will be responsible for leading a team of data engineers, data analysts, machine learning and data scientists to drive client personalization and data-driven insights within the organization. This role involves managing a large team, leveraging data to deliver personalized client experiences, optimizing product usage, and enhancing client engagement and retention.

Minimum Requirements

- Completed bachelor’s degree
- 10+ yrs experience in business management at a senior level in an innovative high performing environment, ideally banking or FinTech.
- 5+ years’ experience managing products.
- Business and product vision; has had ownership responsibility for a product previously.
- Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.
- Working at strategic, tactical and technical levels.
- Career experience to include some time in one or more technical roles.
- Communicating with technical and non-technical senior stakeholders across multiple business units.
- Using data and metrics to test theories, confirm assumptions, and measure success
- Earning trust across different levels and multiple groups of a large organization
- Usability studies and/or customer research principles and methods.
- Client development and product validation through customer feedback.
- Using influence and relationships to drive and achieve objectives.
- Leading and guiding multi-functional teams with a single product operating model
- Leading and having oversight of remote / hybrid teams.

Knowledge and skills

- Strategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.
- Business acumen and systems thinking; able to take a ‘big picture’ view, assess, make a logical, sound decision and influence others to achieve objectives.
- Financial acumen - sufficient to effectively operate own cost centre
- People leadership and management practices to empower, create focus and delivery.
- Organising, planning and prioritising work.
- Data-driven approach; analytical and quantitative skills.
- Technologically literate and able to adapt to new technologies.
- Able to dive deep in understanding the product, the business, and the competitive landscape.
- Able to present complex technical information in a clear and concise manner to a variety of audiences.

Additional Information

- Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

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