Product Head: Client Insights and Innovation

3 days ago


Stellenbosch, Western Cape, South Africa Capital H Staffing and Advisory Solutions Full time

As the Product Head of Client Insights at Capital H Staffing and Advisory Solutions, you will take full ownership and accountability for driving strategic direction into an exceptional product that sets the standard for excellence.

Your mission is to harness client feedback and insights to inspire innovative planning and ensure seamless delivery, ultimately creating a product that not only meets but anticipates the needs of our clients.

This role involves managing a large team, leveraging data to deliver personalized client experiences, optimizing product usage, and enhancing client engagement and retention.

Key Responsibilities:

  • Leverage data engineering, analytics, machine learning, and data science expertise to drive client personalization and data-driven insights within the organization.
  • Lead a team of professionals in every phase of the product lifecycle, from conception to launch.
  • Manage competing priorities, influencing multiple diverse stakeholders, both business and technology.
  • Communicate with technical and non-technical senior stakeholders across multiple business units.

About You:

  • You have 10+ years of experience in business management at a senior level in an innovative high-performing environment, ideally banking or FinTech.
  • You have 5+ years' experience managing products, including ownership responsibility for a product previously.
  • You possess business and product vision, with strong analytical and quantitative skills.
  • You can dive deep in understanding the product, the business, and the competitive landscape.
  • You are technologically literate and able to adapt to new technologies.

Benefits:

  • Clear criminal and credit record required.

Additional Information:

  • Please include your current salary and salary expectations.
  • Only shortlisted candidates will be contacted.


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