Customer Loyalty Expert

3 days ago


Johannesburg, Gauteng, South Africa Gap Consulting Full time
About the Role

We are seeking an experienced CUSTOMER LOYALTY EXPERT to join our team at Gap Consulting. As a key member of our client service team, you will play a critical role in delivering exceptional customer experiences that drive business growth and customer loyalty.

Main Responsibilities
  • Work closely with clients to understand their customer experience goals and develop tailored solutions to meet their needs.
  • Design and implement customer experience programmes that drive engagement, retention and loyalty.
  • Monitor and evaluate programme performance, identifying areas for improvement and implementing changes as needed.

Essential Skills and Qualifications
  • Minimum of 5-10 years' experience in a customer experience capacity at Automotive OEM level.
  • Tertiary qualification in marketing or branding.
  • Strong understanding of automotive OEM customer experience, loyalty programme and event disciplines.
  • Excellent communication and project management skills.

What We Offer
  • Negotiable basic salary based on experience.
  • Opportunities for professional development and growth.


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