Customer Loyalty Expert
3 days ago
We are seeking an experienced CUSTOMER LOYALTY EXPERT to join our team at Gap Consulting. As a key member of our client service team, you will play a critical role in delivering exceptional customer experiences that drive business growth and customer loyalty.
Main Responsibilities
- Work closely with clients to understand their customer experience goals and develop tailored solutions to meet their needs.
- Design and implement customer experience programmes that drive engagement, retention and loyalty.
- Monitor and evaluate programme performance, identifying areas for improvement and implementing changes as needed.
Essential Skills and Qualifications
- Minimum of 5-10 years' experience in a customer experience capacity at Automotive OEM level.
- Tertiary qualification in marketing or branding.
- Strong understanding of automotive OEM customer experience, loyalty programme and event disciplines.
- Excellent communication and project management skills.
What We Offer
- Negotiable basic salary based on experience.
- Opportunities for professional development and growth.
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