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Customer Service Expert
2 months ago
Objective:
To provide exceptional customer service by delivering solutions that exceed customer expectations.
Key Responsibilities:
- Drive business growth through effective customer engagement and relationship management.
- Deliver proactive and innovative solutions to ensure customer satisfaction and loyalty.
- Manage service level agreements with internal and external stakeholders to ensure efficient query resolution.
- Build and maintain relationships with internal and external parties to support business strategy.
- Maintain expert knowledge on products and services to drive sales and service efficiency.
- Provide efficient administration services through timely planning, reporting, and updating of customer information.
- Comply with governance requirements and legislative standards.
- Monitor and control business activities to increase sales and service efficiency.
- Develop skills and competencies to enhance job performance.
- Qualifications and Experience:
- Grade 12, Tertiary qualification, Banking qualification.
- Computer literacy.
- 1-2 years of customer service experience.
