Customer Support and Service Delivery Specialist
3 weeks ago
About the Job:
- This position requires 4-7 years of hands-on experience in repairs and problem resolution for construction and forestry equipment.
- A strong understanding of the importance of equipment uptime and the impact on customer operations is essential.
- Strong leadership skills with the ability to manage and mentor a team are required.
Key Responsibilities:
- Lead efforts to provide technical support to channel partners and customers
- Collaborate with channel partners to develop and enhance customer relationships
- Deliver training to customers and dealers
- Aggregate customer and dealer feedback
Required Qualifications:
- Experience: 4-7 years of hands-on experience in repairs and problem resolution for construction and forestry equipment
- Product Knowledge: In-depth understanding of construction and forestry equipment products, including technical specifications and performance standards
- Uptime Focus: Strong understanding of the importance of equipment uptime and the impact on customer operations
Salary:$80,000 - $110,000 per year
Benefits:
- Competitive salary range
- Comprehensive benefits package
- Ongoing training and development opportunities
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