Customer Support and Service Delivery Specialist

3 weeks ago


Johannesburg, Gauteng, South Africa Network Recruitment Full time

About the Job:

  • This position requires 4-7 years of hands-on experience in repairs and problem resolution for construction and forestry equipment.
  • A strong understanding of the importance of equipment uptime and the impact on customer operations is essential.
  • Strong leadership skills with the ability to manage and mentor a team are required.

Key Responsibilities:

  1. Lead efforts to provide technical support to channel partners and customers
  2. Collaborate with channel partners to develop and enhance customer relationships
  3. Deliver training to customers and dealers
  4. Aggregate customer and dealer feedback

Required Qualifications:

  • Experience: 4-7 years of hands-on experience in repairs and problem resolution for construction and forestry equipment
  • Product Knowledge: In-depth understanding of construction and forestry equipment products, including technical specifications and performance standards
  • Uptime Focus: Strong understanding of the importance of equipment uptime and the impact on customer operations

Salary:$80,000 - $110,000 per year

Benefits:

  • Competitive salary range
  • Comprehensive benefits package
  • Ongoing training and development opportunities


  • Johannesburg, Gauteng, South Africa SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Delivery Specialist to join our team at SPEEDAF LOGISTICS SOUTH AFRICA (PTY) LTD.Key Responsibilities:To implement Speedaf South Africa standards and procedures in all aspects of customer service delivery.To develop and implement service initiatives that enhance the overall customer experience,...


  • Johannesburg, Gauteng, South Africa Energy At Work Full time

    About the PositionWe are seeking an experienced Service Delivery and Excellence Specialist to join our team at Energy At Work. The successful candidate will be responsible for leading the service delivery and excellence in the digital channels service environment, ensuring system availability, operational integrity, and exceptional customer service...


  • Johannesburg, Gauteng, South Africa RTT Full time

    Job DescriptionWe are seeking an experienced Customer Service Delivery Lead to join our RTT team. As a key member of our operations team, you will be responsible for supporting ecommerce client issues and delivering timely resolutions to customers.In this role, you will serve as the primary point of contact for our clients and internal stakeholders,...


  • Johannesburg, Gauteng, South Africa RTT Full time

    Job OverviewRTT seeks a skilled Customer Support Specialist to support our ecommerce client issues and drive a First Contact Resolution (FCR) culture. As a key member of our team, you will troubleshoot customer incidents efficiently, providing accurate and complete information. Your role will also involve establishing relationships with key parties in the...


  • Johannesburg, Gauteng, South Africa Michelle Taylor Recruitment Full time

    Customer Service and Order Processing SpecialistWe are seeking an experienced Customer Service and Order Processing Specialist to join our team at Michelle Taylor Recruitment. As a Customer Service and Order Processing Specialist, you will handle customer inquiries, resolve complaints, and process orders from receipt to delivery.Key ResponsibilitiesHandle...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Customer Service Specialist to join our team at Complement Recruitment. The successful candidate will be responsible for providing exceptional customer service and support to our clients.About the Role:This is a fixed-term contract position, commencing on 25 September 2024, with a possible extension.The salary...


  • Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    About Liyema ConsultingWe are seeking a skilled Customer Service Specialist to join our team.Job Description:This role involves providing exceptional customer service and technical support to clients.The successful candidate will be responsible for responding to customer inquiries in a timely manner via various communication channels.Key responsibilities...


  • Johannesburg, Gauteng, South Africa Complement Recruitment Full time

    Complement Recruitment is seeking a highly skilled Sales and Customer Service Specialist to join their team.Job Summary:We are looking for an experienced Sales and Customer Service Specialist to manage customer orders, provide exceptional customer service, and maintain strong relationships with internal stakeholders.Key Responsibilities:Manage customer...


  • Johannesburg, Gauteng, South Africa Quality Connect Staffing Full time

    About the RoleThe Sales Support Specialist will play a key role in facilitating stock deliveries to customers, tracking jobcards and delivery notes, and ensuring orders are invoiced.As a member of our team, you will have the opportunity to work closely with our sales team to deliver exceptional customer service and drive business growth.


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Description:As the IT Service Delivery Lead, you will be responsible for managing the delivery of IT services to our clients, working closely with cross-functional teams to ensure seamless service and continuous improvements. You will oversee customer onboarding, ensure SLA deliverables are met, and cultivate strong customer relationships through...


  • Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

    We are seeking a highly motivated and customer-oriented professional to provide exceptional support to end-users of SAP systems. The role involves managing calls, emails, and other forms of communication to ensure a smooth experience for all users.About the RoleThe SAP Customer Support Specialist will be responsible for assisting clients with technical...

  • Key Account Manager

    2 months ago


    Johannesburg, Gauteng, South Africa Service Solutions Full time

    Service Solutions is seeking a highly skilled Key Account Manager - Logistics Specialist to join our team in Denver. The ideal candidate will have 3-5 years of experience in sales and account management, with a proven track record of success in a service industry.Job SummaryThe Key Account Manager - Logistics Specialist will be responsible for developing and...


  • Johannesburg, Gauteng, South Africa W.A.V.E Full time

    About the RoleWe are looking for a highly skilled Customer Support Liaison Specialist who can effectively communicate with clients and ensure a seamless experience with our digital marketing tools and services.Key ResponsibilitiesAct as the first point of contact for clients, providing expert assistance and resolving inquiries in a timely manner.Provide...


  • Johannesburg, Gauteng, South Africa W.A.V.E Full time

    About W.A.V.EWe are a company that values delivering seamless experiences for our clients. Our goal is to provide top-notch support services that ensure client satisfaction.Role Overview:As a Customer Support and Experience Specialist, you will be the primary point of contact for our clients. You will provide expert assistance, resolve inquiries, and ensure...


  • Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Expert to join our team at Network Recruitment. This is an exciting opportunity to lead and manage our cloud operations, ensuring seamless service delivery to our clients.About the RoleLead a blended team of Cloud and DevOps engineers, supporting team growth and development.Oversee customer...

  • Service Delivery Lead

    3 weeks ago


    Johannesburg, Gauteng, South Africa Network Recruitment Full time

    Job Summary: We are seeking a highly experienced Service Delivery Lead to join our team at Network Recruitment. This role will be responsible for overseeing service delivery, managing customer relationships, and driving business growth.About the Role:Oversight of service delivery, including customer onboarding, service request management, and incident...


  • Johannesburg, Gauteng, South Africa Retail Solutions Full time

    Job Title: Logistics Delivery Operations SpecialistRetail Solutions is seeking a highly organized and detail-oriented Junior Logistics Delivery Manager to join our team.About the Role:We are looking for a motivated and analytical individual to assist in the coordination of daily operations, addressing store support inquiries, tracking orders, and ensuring...


  • Johannesburg, Gauteng, South Africa Professional Career Services Full time

    Job OverviewWe are seeking an experienced Administrative Support Specialist to join our team at Professional Career Services.The successful candidate will be responsible for providing administrative support to our clients, ensuring seamless day-to-day operations and delivering exceptional customer service.About the RoleThis is a hands-on position that...


  • Johannesburg, Gauteng, South Africa First Degree Recruitment Full time

    We are seeking a detail-oriented Customer Service and Administration Specialist to join our team at First Degree Recruitment in Johannesburg.Job Summary:The ideal candidate will be responsible for managing customer service and administrative duties professionally and efficiently, ensuring excellent customer service.Responsibilities:Handle incoming calls...


  • Johannesburg, Gauteng, South Africa Liyema Consulting Full time

    About Liyema Consulting:We are a professional consulting firm dedicated to delivering exceptional services to our clients. As a Customer Support Analyst, you will be part of our team that provides top-notch support and solutions to our clients.**Job Summary:**We are seeking a highly skilled and motivated individual to fill the position of Customer Support...