SAP Customer Support Specialist

4 weeks ago


Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full time

We are seeking a highly motivated and customer-oriented professional to provide exceptional support to end-users of SAP systems. The role involves managing calls, emails, and other forms of communication to ensure a smooth experience for all users.

About the Role

The SAP Customer Support Specialist will be responsible for assisting clients with technical inquiries, troubleshooting issues, and resolving incidents related to SAP modules. The ideal candidate will have experience in a customer service or IT support role, preferably in an SAP environment.

Key Responsibilities:
  • Provide exceptional customer support via various communication channels
  • Assist clients with technical inquiries and resolve issues efficiently
  • Work closely with technical teams to address complex issues
  • Familiarity with SAP system architecture and processes is highly desirable
Requirements

To succeed in this role, you should possess excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users. Strong problem-solving abilities, attention to detail, and a customer-centric mindset are essential.

A basic understanding of SAP system architecture and processes is necessary, as well as proficiency in using Microsoft Office Suite and other business productivity tools. Familiarity with SAP Service Management or other incident management tools is beneficial.

What We Offer

As a valued member of our team, you can expect a competitive salary range of $60,000 - $80,000 per annum, depending on your experience and qualifications.


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