Sales and Service Professional
2 weeks ago
About Us
iSON Xperiences is a leading provider of innovative solutions and services.
Job Summary
We are seeking a highly motivated Contact Centre Agent to join our team. As a Contact Centre Agent, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities
- Communicate with customers professionally and articulately
- Presentation of benefits/opportunities of sales or service in an effective manner
- Identify and respond to customer needs from all demographics
- Exercise appropriate soft skills when dealing with difficult customers
- Effective communication with team leader and team members
- Monitoring and logging of daily queries
- Ensuring customers are informed of query progress
- Closing queries after resolution confirmation
Requirements
- Grade 12 certificate
- At least 2 years' relevant experience in a contact centre environment
- Good communication skills, both verbal and written
- Ability to work under pressure and meet targets
Benefits
- Competitive salary of $25,000 per annum
- Ongoing training and development opportunities
- A supportive and collaborative team environment
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