Sales and Service Professional

2 weeks ago


Sandton, South Africa iSON Xperiences Full time

About Us

iSON Xperiences is a leading provider of innovative solutions and services.

Job Summary

We are seeking a highly motivated Contact Centre Agent to join our team. As a Contact Centre Agent, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities

  • Communicate with customers professionally and articulately
  • Presentation of benefits/opportunities of sales or service in an effective manner
  • Identify and respond to customer needs from all demographics
  • Exercise appropriate soft skills when dealing with difficult customers
  • Effective communication with team leader and team members
  • Monitoring and logging of daily queries
  • Ensuring customers are informed of query progress
  • Closing queries after resolution confirmation

Requirements

  • Grade 12 certificate
  • At least 2 years' relevant experience in a contact centre environment
  • Good communication skills, both verbal and written
  • Ability to work under pressure and meet targets

Benefits

  • Competitive salary of $25,000 per annum
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment


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