Specialist Sales

6 months ago

Sandton, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

The Specialist: Sales & Service is responsible for adopting all national initiatives and campaigns, localising the same for execution in-region. In addition, the role will enable the frontline with tactical action plans and relevant tools aimed at driving and achieving sales production and service objectives.

**Job Description**:
The role will support sales and service activities through coordination of the respective product and segment campaigns and initiatives while assuming responsibility for the following:
- Serving as product specialist within physical channels for the different targeted customer segments including but not limited to: Youth & Student, Core Middle, Retail Affluent, Unsecured Lending, Islamic Banking.
- Interface with national Sales, Service and Enablement functions, serving as the entry-point in region for all segment, product and service deliverables.
- To customise and manage campaigns within the region - including activation events that are geared towards new to bank growth and overall lift in profitable market share. To partner with the respective regions in execution thereof.
- Implementation and tracking of channel campaigns ensuring that plans are refined for optimal results.
- Delivering in partnership with Regional Managers and other SBU’s - customer education and colleague product knowledge and enablement sessions.
- In line with targeted segment strategy, enable the respective sales teams through sales and service coaching sessions as well as implementing local trade periods.
- Serve as entry point to the national service function to cascade and embed the service model. In addition, deep-dive common service failures and co-create remedial actions
- Serve and SME to the Regional Manager, Regional Manager External Sales in the drive to source and acquire new to bank business.

Education and experience required
- Minimum Bachelor’s degree in Business Management / Commerce required
- Post Grad qualification (advantageous)
- 3-5 years' Retail banking / sales / financial services experience that includes business performance management / enablement responsibility

Accountabilities:
(Planning & Growth) Sales Activity Coordination / Execution
- Proactively support the development of monthly, quarterly and annual sales activity plans (cross product / channel and aligned to the Physical Channels overall plan) for the region and branches as required.
- Customise and coordinate the implementation of sales campaigns across the region, ensuring relevance and effectiveness for the local market.
- Establish routines to enable proactive and collaborative campaign activity planning and implementation across the region.
- Establish, co-create with the frontline and external sales team an effective sales and service routine and discipline that will ensure an optimal, well-run sales force, equipped to operate across targeted products and segments
- Actively monitor product and segment campaign performance and jointly institute action plans to optimise and leverage market opportunities
- Review and leverage branch and regional performance data to recommend and customise campaign activity across the network that will effectively support customer attraction, retention and experience.
- Work collaboratively with the regional and national team to cascade campaigns (on time, budget & quality) across the region.
- Actively monitor competitor sales activity in the assigned areas and identify opportunities for sales activity plan alignment in mitigation.
- Act as advisor and coach to frontline colleagues, line management and regional leaders on effective campaign management and the implementation of sustainable sales and service rhythms (practices) for the region.
- Implement feedback mechanisms (feedback loops) to effectively close out on sales activities e.g. lessons learnt and integrate findings into existing planning, processes and campaign tools.
- Support the development of communication, education and engagements plans (aligned to the Physical Channel BAU, BOW and digital-enablement rollout) to frontline and leadership teams.
- Actively monitor & manage migration activity within defined areas (branches) and provide additional training and support as required within branches.
- Work proactively with the leadership team on the implementation of digital migration strategies, new product launches and associated education plans to successfully deliver on channel migration targets.
- Support the delivery of staff and customer education sessions aligned to product and migration changes / enhancements and or overall physical channel strategies as requir

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