After Sales Service Consultant
5 months ago
**Job Information**:
Job Opening ID
ZR_1511_JOB
Hours of work
Full-time
Location Type
In Office
Industry
Manufacturing
Salary
R24 000 - R26 000
Remuneration Term
Per Month
Province
Gauteng
City
Sandton
Country
South Africa
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**Responsibilities**:
- Manage client relationships by providing personalised assistance and addressing client inquiries promptly and professionally.
- Coordinate all aspects of client services, including order processing, tracking shipments and managing inventory levels.
- Communicate effectively with clients to provide updates on order status, advise on any delays and ensure timely delivery.
- Utilise strong business writing skills to draft professional correspondence and maintain accurate records of all client interactions.
- Demonstrate proficiency in using their customised ERP system to log and track client information, ensuring data integrity and accuracy.
- Collaborate closely with the sales team to identify opportunities for up selling and cross-selling additional products or services.
- Continuously strive to improve client satisfaction levels through proactive problem-solving and innovative solutions.
- Stay up-to-date with industry trends and best practices to enhance the overall client experience.
**Requirements**:
- Relevant degree
- Essential experience in a similar role, with logistics or manufacturing experience as an advantage
- Strong emphasis on excellent after-sales service and customer liaison
- Proficient in business English writing skills
- Tech-savvy with a knack for systems
- Professional demeanour with a commitment to efficiency and reliability
- Prior experience in client services is preferred
**Benefits**:
- 13th Cheque
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