Onsite IT Support Specialist
2 weeks ago
The Onsite IT Support Technician will provide technical support services to our clients' customers, remotely and on-site from our clients' offices.
Main Responsibilities
- Provide technical support to clients' customers, field engineers, technicians, and product support personnel
- Resolve daily support requests from clients' customers
- Run reports and complete daily tasks
- Install and manage software and hardware
- Manage firewalls and network systems
- Provide technical solutions and maintain a professional manner
- Create and document tickets and issues
Requirements
- Minimum 3-5 years of on-site technical support experience
- Educational background (A+ N+ Security+)
- Strong knowledge in the digital space
- Familiar with MS365 Products
- Ability to thrive in a constantly changing environment
- Knowledge of N-Central, SentinelOne, and Utangle/iShield Firewalls
About You
You will be a team player, working with the team to help develop solutions and improve future issue resolution.
What We Offer
You will have the opportunity to grow with responsibility, work in a constantly changing environment, and be part of a team that values professionalism and customer service.
How to Apply
Apply with your resume and a cover letter explaining why you are the best fit for this role.
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