Onsite Support Specialist

2 months ago


Johannesburg, Gauteng, South Africa Status Staffing Full time
Job Title: Onsite Support Technician

We are seeking a skilled Onsite Support Technician to join our team at Status Staffing. The successful candidate will be responsible for providing technical support and maintenance for our clients' ESSN products.

Key Responsibilities:
  • Assist clients with technical issues and provide support for ESSN products
  • Communicate effectively with clients to understand their IT system requirements
  • Manage and support client accounts to foster long-term partnerships
  • Build and sustain client relationships for repeated business
  • Attend mandatory training sessions to enhance skills on Servers, Storage, and Networking products
  • Ensure support for Service Level Agreements, including extended warranties
  • Participate in monthly KPI sessions to review personal performance and establish action plans
Requirements:
  • Matric (Grade 12)
  • Vendor ESSN hardware product technical certifications
  • Software Certifications (Microsoft, Adobe, VMware, etc.)
  • CompTIA Certification A+ & N+
  • MCP or MCSE
  • Certificate or Diploma in Information Technology
  • 5 years of IT hardware and software support experience
Working Hours:
  • Monday to Friday (08h00 to 16h30)

If you meet the requirements, please submit your application on our website at www.statusstaffing.com. We will retain your credentials for future similar roles.



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