Onsite Support Specialist
2 months ago
We are seeking a skilled Onsite Support Technician to join our team at Status Staffing. The successful candidate will be responsible for providing technical support and maintenance for our clients' ESSN products.
Key Responsibilities:- Assist clients with technical issues and provide support for ESSN products
- Communicate effectively with clients to understand their IT system requirements
- Manage and support client accounts to foster long-term partnerships
- Build and sustain client relationships for repeated business
- Attend mandatory training sessions to enhance skills on Servers, Storage, and Networking products
- Ensure support for Service Level Agreements, including extended warranties
- Participate in monthly KPI sessions to review personal performance and establish action plans
- Matric (Grade 12)
- Vendor ESSN hardware product technical certifications
- Software Certifications (Microsoft, Adobe, VMware, etc.)
- CompTIA Certification A+ & N+
- MCP or MCSE
- Certificate or Diploma in Information Technology
- 5 years of IT hardware and software support experience
- Monday to Friday (08h00 to 16h30)
If you meet the requirements, please submit your application on our website at www.statusstaffing.com. We will retain your credentials for future similar roles.
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