IT Infrastructure Support Specialist

1 month ago


Johannesburg, Gauteng, South Africa THE SKILLS MINE (PTY) LTD Full time
Job Description

The Skills Mine (Pty) Ltd is seeking a highly skilled and experienced IT Infrastructure Support Specialist to join our team. This role is responsible for providing technical support and resolving issues related to IT services, ensuring seamless service delivery to end-users.

Key Responsibilities:
  • Provide technical assistance and problem resolution for all relevant IT services to end-users.
  • Responsible for end-to-end query resolution and continuous service improvements.
  • Perform onsite and offsite hardware, software, and cloud solutions/platform updates and repairs.
  • Troubleshoot and repair computer systems and IT frameworks located throughout the organization.
  • Adhere to the ITIL Service Management process and update the IT Service Management application with relevant progress.
Requirements:
  • Diploma/NQF level 6 in ISO27001 - Information Security Management Systems Certification (ISMS) or relevant qualification.
  • 3+ years of experience in IT User Support or relevant experience.
  • Experience in IT User Support, Microsoft Azure, Microsoft 365 or relevant experience.
  • Microsoft Desktop Support Administrator Certification.
  • MCSE - Cloud Platform and Infrastructure certification.
  • ITIL Practitioner certification.
Salary and Benefits:

We offer a competitive salary of R550,000 per annum, commensurate with experience, plus benefits including health insurance, retirement fund contributions, and annual leave.

How to Apply:

To apply, please submit your CV and a cover letter outlining your relevant experience and qualifications. We look forward to hearing from you



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