Desktop Support Specialist
1 week ago
Job Description:
Logicalis is an international solution provider that helps customers harness digital technology and innovative services to deliver powerful business outcomes. We're seeking a skilled Desktop Support Specialist to join our team and support our customers' workstation environments.
Key Responsibilities:Day-to-Day Support
- Provide regular support to customers' server environments.
- Perform project-related duties for new deployments or development requirements.
- Troubleshoot technical issues and provide satisfactory fixes to customers.
- Regularly update customers on progress of faults by phone and email.
- Update Logicalis' ticketing system with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
- Attend the Change Advisory Board for customer change requests as needed.
- Attend meetings and working parties to represent the team where necessary.
- Attend customer meetings to provide technical consultancy. Onsite and remote.
- Help identify gaps in existing technical documentation, knowledge, and skills.
- Create and maintain technical customer documentation.
Requirements:
We're looking for a skilled and experienced Desktop Support Specialist with a strong ability to solve and troubleshoot problems remotely. You should have a good understanding of IT hardware and software troubleshooting skills, as well as a detailed and accurate approach to undertaking all duties.
As a Desktop Support Specialist, you will be required to work in a very busy and highly pressurized environment. You should be able to communicate both verbally and electronically in a clear, professional manner, with a good listener able to communicate technical issues and resolutions to people of varying technical levels.
We're looking for someone who is a team player but able to work independently and be self-motivated. You should have a professional telephone manner and be able to deal with high-impact, high-profile incidents while remaining calm under pressure.
Experience dealing with Enterprise customers is essential. A full, clean driving license and the ability to obtain SC security clearance are also required.
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