Customer Service Operations Director

Customer Service DirectorFempower is seeking a seasoned Customer Service Director to lead our customer service team in Johannesburg North. The ideal candidate will have a proven track record of delivering exceptional customer satisfaction and driving business growth through effective customer service strategies.Key Responsibilities:Develop and implement...

Job DescriptionFempower is seeking a skilled Customer Service Director to join our team.Key ResponsibilitiesSupervise day-to-day operations in the customer services departmentProvide training to new hires and continuous performance managementManage cost and efficiencyTroubleshoot customer technical queries and liaise with the technical departmentManage...

### Job Summary We are seeking a highly skilled Customer Service Director to lead our customer service team in the payment platforms department. As a key member of our team, you will be responsible for managing daily operations, including hiring, training, and performance management of a high-energy team. ### Key Responsibilities * Lead daily operations...

About the Role: We are seeking a skilled Customer Service Director to lead our customer service team at Fempower. The successful candidate will be responsible for delivering exceptional customer experience and developing strategies to enhance our service offerings.Key Responsibilities:Leading the customer service team to achieve exceptional customer...

{"heading": "Job Title: Operations Director", "subheading": "Join ABC Worldwide as we seek a highly skilled Operations Director to lead our Call Centre Operations.", "description": "As Operations Director, you will be responsible for overseeing the day-to-day operations of our Call Centre, ensuring that our internal and external clients receive the highest...

About the RoleAs an integral part of our Schneider Electric Gruppe team, the Cluster Services Operations Director will play a pivotal role in ensuring the delivery of high-quality services to our customers. The successful candidate will be responsible for overseeing the planning and coordination of interventions, managing the Technical Support team, and...

IT Operations and Service Delivery Director - 12 Month ContractKey Responsibilities:Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.Collaborate with cross-functional teams to optimize service processes.Monitor SLAs and KPIs, making data-driven decisions to improve service quality.Leverage technical...

{"title": "Operations Manager - International BPO", "content": "Job PurposeAs a key member of the ABC Worldwide team, you will be responsible for the day-to-day operational management of our Inbound Sales & Service Contact Centre. Your primary focus will be on managing and coaching multi-skilled Contact Centre teams via the Sales & Service Team Managers,...

The IT Operations Director will play a pivotal role in leading the organization's IT operations, ensuring seamless delivery of high-quality IT services to SSA. This role encompasses planning, organizing, and managing staff and overall IT operations to guarantee the stable operation of the organization's IT infrastructure. The IT Operations Director will be...

Job Title: Head of Customer ServicesNetwork Contracting is seeking a highly skilled and experienced professional to lead our customer services team.Key Responsibilities:Team Leadership: Supervise and manage a team of customer service representatives, providing guidance and support to ensure excellent service delivery.Operations Management: Oversee the...

Job Title: Customer Relations ManagerBoardroom Appointments is seeking a highly skilled Customer Relations Manager to join our team. The successful candidate will be responsible for ensuring a consistent, transparent, and high-quality management of the CRM department in the Warehouse and Logistics Services.Key Responsibilities:End-to-end delivery of key...

{"title": "Operations Director", "description": "Job Title: Operations DirectorAd Talent Africa is seeking a dynamic and strategic leader to join our team as an Operations Director. As a key member of our management team, you will be responsible for driving the success of our experiential and activations agency.Key Responsibilities:Strategic Advisory and...

Job Summary:The Customer Operations Coordinator is a key role within our organization, responsible for managing and executing contracted Managed Services as defined by Customer Statements of Work (SOW). This position works closely with customer contacts, 3rd party partners, and Lexmark resources to deliver defined services.Key Responsibilities:• Manage all...

Elevate customer satisfaction and loyalty as the Director of Customer Delight, working closely with Operations Delivery and Optimisation teams to drive business success. Ensure seamless customer experiences across all interactions, fostering a consistent brand image.Key Requirements:Advanced Diploma/Degree in a relevant field.Proven experience in...

Head of Customer ServiceFempower Personnel is seeking a seasoned professional to lead our customer service team in Johannesburg North. As Head of Customer Service, you will be responsible for delivering exceptional customer experiences through multiple support channels.Key Responsibilities:Team Leadership: Supervise day-to-day operations in the customer...

Job SummaryWe are seeking a highly skilled and experienced Operations Director to join our team at Top Talent Professional Services. The successful candidate will be responsible for ensuring that all strategic, critical, and other facilities meet business and contractual needs.Key ResponsibilitiesDevelop and implement operating models to deliver services...

Key Responsibilities:Lead daily operations in the customer services departmentHire, train, and manage a high-energy teamPrepare and present weekly reports, tracking key performance indicators (KPIs) and team progressDrive efficiency within the departmentManage tech-related customer inquiries and collaborate with the technical team to resolve issuesOversee...

**About the Role**Telebest is seeking an experienced Operations Director to join our team in Midrand. As an Operations Director, you will play a key role in driving business growth and improving operational efficiency.**Key Responsibilities**Develop and implement business strategies to drive growth and improve operational efficiency.Lead a team of...

{"Key Responsibilities": "Operations DirectorAt Palesa Mbali Group, we are seeking an experienced Operations Director to lead our business unit. The successful candidate will be responsible for managing all stakeholder relationships, executing the business strategy, and overseeing day-to-day operations to meet scheme deliverables and mitigate financial...

Job Summary:The Customer Operations Coordinator is a key role within LZA Lexmark South Africa (Pty) Ltd, responsible for managing and executing contracted Managed Services as defined by Customer Statements of Work (SOW). This position works closely with customer contacts, 3rd party partners, and Lexmark resources to deliver defined services.Key...