Customer Service Director
7 days ago
Fempower is seeking a skilled Customer Service Director to join our team.
Key Responsibilities- Supervise day-to-day operations in the customer services department
- Provide training to new hires and continuous performance management
- Manage cost and efficiency
- Troubleshoot customer technical queries and liaise with the technical department
- Manage packing and distribution
- Monitor daily transactions within the system
- Create effective customer service procedures, policies, and standards and manage them
- Assist the product development team with customer needs in mind
- Message support using Zendesk and Fresh-Chat
- Degree in Business Management, Information Systems, or a related field
- 6+ years of experience managing a team in the customer service industry, including messaging support
- 6+ years of experience in the FinTech/Financial industry with an in-depth understanding of trends and technologies/systems
- Knowledge of KYC processes and transaction monitoring
- Omnichannel messaging software experience with Zendesk/Fresh-Chat
- Analytical and systematic
-
Customer Service Director
3 weeks ago
Johannesburg, Gauteng, South Africa Fempower Full timeCustomer Service DirectorFempower is seeking a seasoned Customer Service Director to lead our customer service team in Johannesburg North. The ideal candidate will have a proven track record of delivering exceptional customer satisfaction and driving business growth through effective customer service strategies.Key Responsibilities:Develop and implement...
-
Customer Service Operations Director
7 days ago
Johannesburg, Gauteng, South Africa Afrihost Home Connect Full timeCustomer Service Operations DirectorA leading role as a Customer Service Operations Director at Afrihost Home Connect. This position involves overseeing customer service operations, ensuring efficiency and productivity, and fostering a positive working environment. Key responsibilities include managing day-to-day operations, developing strategies to improve...
-
Customer Service Director
5 days ago
Johannesburg, Gauteng, South Africa Fempower Full timeAbout the Role: We are seeking a skilled Customer Service Director to lead our customer service team at Fempower. The successful candidate will be responsible for delivering exceptional customer experience and developing strategies to enhance our service offerings.Key Responsibilities:Leading the customer service team to achieve exceptional customer...
-
Customer Service Director
2 hours ago
Johannesburg, Gauteng, South Africa Initiate International Full timeAs the Customer Service Director for Initiate International, you will be responsible for driving excellence in customer service for our iGaming company. Key responsibilities include supervising day-to-day operations, monitoring customer interactions, and developing effective customer service strategies to enhance customer satisfaction and loyalty.Key...
-
Customer Service Director
4 weeks ago
Johannesburg, Gauteng, South Africa Network Contracting Full time### Job Summary We are seeking a highly skilled Customer Service Director to lead our customer service team in the payment platforms department. As a key member of our team, you will be responsible for managing daily operations, including hiring, training, and performance management of a high-energy team. ### Key Responsibilities * Lead daily operations...
-
Customer Experience Director
1 week ago
Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full timeJob SummaryUnique Personnel Ltd seeks a dedicated professional to lead the Customer Care team in delivering exceptional service to clients. As Customer Experience Director, you will oversee the team's performance, ensuring high standards are met in every interaction. Key responsibilities include managing team performance, ensuring SLAs are adhered to, and...
-
Customer Service Director
1 month ago
Johannesburg, Gauteng, South Africa Capital Recruit Full time{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...
-
Customer Service Director
4 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full time{"h1": "Customer Care Manager Job Description", "p": "At Capital Recruit, we are seeking a highly skilled Customer Care Manager to lead our customer service team. The successful candidate will be responsible for developing and implementing customer service policies and procedures, overseeing the resolution of customer issues, and working closely with other...
-
Customer Service Director
3 weeks ago
Johannesburg, Gauteng, South Africa Capital Recruit Full timeCustomer Care ManagerCapital Recruit is seeking a seasoned Customer Care Manager to lead our customer service team and drive exceptional customer experiences. As a key member of our team, you will be responsible for developing and implementing customer service strategies, overseeing issue resolution, and collaborating with cross-functional teams to ensure...
-
Customer Service Director
4 weeks ago
Johannesburg, Gauteng, South Africa Fempower Personnel Full timeHead of Customer ServiceFempower Personnel is seeking a seasoned professional to lead our customer service team in Johannesburg North. As Head of Customer Service, you will be responsible for delivering exceptional customer experiences through multiple support channels.Key Responsibilities:Team Leadership: Supervise day-to-day operations in the customer...
-
Customer Service Director
3 weeks ago
Johannesburg, Gauteng, South Africa Network Contracting Full timeJob Title: Head of Customer ServicesNetwork Contracting is seeking a highly skilled and experienced professional to lead our customer services team.Key Responsibilities:Team Leadership: Supervise and manage a team of customer service representatives, providing guidance and support to ensure excellent service delivery.Operations Management: Oversee the...
-
Customer Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Network Contracting Solutions Full timeKey Responsibilities:Lead daily operations in the customer services departmentHire, train, and manage a high-energy teamPrepare and present weekly reports, tracking key performance indicators (KPIs) and team progressDrive efficiency within the departmentManage tech-related customer inquiries and collaborate with the technical team to resolve issuesOversee...
-
Customer Experience Director
3 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. The ideal candidate will have a proven track record of developing and implementing effective customer management strategies, driving service excellence, and leading high-performing teams.Key ResponsibilitiesDevelop and implement customer...
-
Director of Customer Delight
7 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeElevate customer satisfaction and loyalty as the Director of Customer Delight, working closely with Operations Delivery and Optimisation teams to drive business success. Ensure seamless customer experiences across all interactions, fostering a consistent brand image.Key Requirements:Advanced Diploma/Degree in a relevant field.Proven experience in...
-
Associate Director
2 months ago
Johannesburg, Gauteng, South Africa Moody's Full timeAbout the RoleWe are seeking a highly skilled Associate Director to join our Moody's Global Sales and Customer Service Group. As a key member of our team, you will be responsible for managing the full sales lifecycle process of a client account base and growing our existing client relationships into long-term strategic partnerships.Key ResponsibilitiesDrive...
-
Customer Service Director
1 month ago
Johannesburg, Gauteng, South Africa Boardroom Appointments Full timeJob Title: Customer Relations ManagerBoardroom Appointments is seeking a highly skilled Customer Relations Manager to join our team. The successful candidate will be responsible for ensuring a consistent, transparent, and high-quality management of the CRM department in the Warehouse and Logistics Services.Key Responsibilities:End-to-end delivery of key...
-
Customer Success Director
2 weeks ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeDrive Customer Success at ClickatellWe are seeking a highly skilled Director of Customer Success to join our team at Clickatell. As a key member of our organization, you will be responsible for driving strategic initiatives and process optimization to enhance customer satisfaction and retention across Enterprise accounts.Key Responsibilities:Collaborate...
-
Technical Service Director
2 weeks ago
Johannesburg, Gauteng, South Africa Objective Personnel Full timeJob Title: Technical Service DirectorJob Summary:Objective Personnel is seeking a highly skilled Technical Service Director to lead our technical staff in delivering scheduled maintenance works and responding to breakdowns. The ideal candidate will have a strong background in mechanical or electrical engineering, with a minimum of 5 years' experience in...
-
Financial Services Director
5 days ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob Title: Financial Services DirectorNetwork Recruitment seeks a Financial Services Director with extensive experience in taxation. The ideal candidate will have a Bachelor of Commerce Degree or related qualification and a post-graduate in Tax. They will also have 10 years in taxation and financial services experience.Responsibilities:* Implement processes...
-
Customer Success Director
1 month ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeDrive Customer Success at ClickatellWe are seeking a seasoned professional to lead our Customer Success team and drive strategic initiatives to enhance customer satisfaction and retention across Enterprise accounts.About the RoleThe Director of Customer Success will be responsible for:Collaborating with cross-functional teams to drive customer success and...