IT Operations and Service Delivery Director

7 days ago


Johannesburg, Gauteng, South Africa Boardroom Appointments Full time

IT Operations and Service Delivery Director - 12 Month Contract

Key Responsibilities:

  • Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
  • Collaborate with cross-functional teams to optimize service processes.
  • Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
  • Leverage technical expertise to guide the team in troubleshooting and resolving complex issues.
  • Stay updated on Microsoft products, services, and best practices.
  • Foster strong client relationships by understanding their needs and expectations.
  • Implement customer-centric strategies to enhance satisfaction and loyalty.
  • Lead and motivate a team of IT professionals.
  • Provide coaching, mentorship, and performance feedback.
  • Collaborate with vendors to ensure seamless service delivery.
  • Participate and drive contract negotiations and manage vendor relationships.
  • Identify areas for efficiency gains and implement process enhancements.
  • Drive continuous improvement initiatives.

Requirements:

  • Matric (Grade 12)
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
  • Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
  • Strong communication, leadership, and problem-solving skills.
  • Clear examples of previous track record.

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