Director of Customer Delight
7 days ago
Elevate customer satisfaction and loyalty as the Director of Customer Delight, working closely with Operations Delivery and Optimisation teams to drive business success. Ensure seamless customer experiences across all interactions, fostering a consistent brand image.
Key Requirements:
- Advanced Diploma/Degree in a relevant field.
- Proven experience in customer-facing roles, with 7-10 years of experience and 3-5 years of management experience.
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Customer Service Director
3 weeks ago
Johannesburg, Gauteng, South Africa Fempower Full timeCustomer Service DirectorFempower is seeking a seasoned Customer Service Director to lead our customer service team in Johannesburg North. The ideal candidate will have a proven track record of delivering exceptional customer satisfaction and driving business growth through effective customer service strategies.Key Responsibilities:Develop and implement...
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Customer Service Operations Director
7 days ago
Johannesburg, Gauteng, South Africa Afrihost Home Connect Full timeCustomer Service Operations DirectorA leading role as a Customer Service Operations Director at Afrihost Home Connect. This position involves overseeing customer service operations, ensuring efficiency and productivity, and fostering a positive working environment. Key responsibilities include managing day-to-day operations, developing strategies to improve...
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Customer Experience Director
1 week ago
Johannesburg, Gauteng, South Africa Unique Personnel Ltd Full timeJob SummaryUnique Personnel Ltd seeks a dedicated professional to lead the Customer Care team in delivering exceptional service to clients. As Customer Experience Director, you will oversee the team's performance, ensuring high standards are met in every interaction. Key responsibilities include managing team performance, ensuring SLAs are adhered to, and...
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Customer Success Director
7 days ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeAbout This RoleWe're looking for a talented Customer Success Director to drive strategic initiatives and process optimization for our Enterprise accounts. As a key member of our team, you'll collaborate with cross-functional teams to ensure our solutions meet and exceed customer expectations.ResponsibilitiesWork closely with Product Management, Software...
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Customer Service Director
5 days ago
Johannesburg, Gauteng, South Africa Fempower Full timeAbout the Role: We are seeking a skilled Customer Service Director to lead our customer service team at Fempower. The successful candidate will be responsible for delivering exceptional customer experience and developing strategies to enhance our service offerings.Key Responsibilities:Leading the customer service team to achieve exceptional customer...
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Customer Service Director
7 days ago
Johannesburg, Gauteng, South Africa Fempower Full timeJob DescriptionFempower is seeking a skilled Customer Service Director to join our team.Key ResponsibilitiesSupervise day-to-day operations in the customer services departmentProvide training to new hires and continuous performance managementManage cost and efficiencyTroubleshoot customer technical queries and liaise with the technical departmentManage...
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Customer Service Director
2 hours ago
Johannesburg, Gauteng, South Africa Initiate International Full timeAs the Customer Service Director for Initiate International, you will be responsible for driving excellence in customer service for our iGaming company. Key responsibilities include supervising day-to-day operations, monitoring customer interactions, and developing effective customer service strategies to enhance customer satisfaction and loyalty.Key...
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Customer Experience Director
3 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. The ideal candidate will have a proven track record of developing and implementing effective customer management strategies, driving service excellence, and leading high-performing teams.Key ResponsibilitiesDevelop and implement customer...
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Customer Success Director
2 weeks ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeDrive Customer Success at ClickatellWe are seeking a highly skilled Director of Customer Success to join our team at Clickatell. As a key member of our organization, you will be responsible for driving strategic initiatives and process optimization to enhance customer satisfaction and retention across Enterprise accounts.Key Responsibilities:Collaborate...
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Senior Director of Customer Engagement
3 weeks ago
Johannesburg, Gauteng, South Africa EMPIRE RECRUITMENT Full timeThe Senior Director of Customer Engagement will be responsible for crafting a world-class experience for our clients' customers and clients across every interaction. To achieve this, the ideal candidate will leverage three key disciplines:1. Customer loyalty management2. Customer relationship management3. Customer value managementKey Qualifications and...
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Customer Success Director
1 month ago
Johannesburg, Gauteng, South Africa Clickcatell Full timeDrive Customer Success at ClickatellWe are seeking a seasoned professional to lead our Customer Success team and drive strategic initiatives to enhance customer satisfaction and retention across Enterprise accounts.About the RoleThe Director of Customer Success will be responsible for:Collaborating with cross-functional teams to drive customer success and...
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Sales and Customer Experience Director
2 months ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Strategic and Financial:...
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Customer Experience Director
3 weeks ago
Johannesburg, Gauteng, South Africa First Degree Recruitment Full timeJob SummaryWe are seeking a highly skilled Customer Experience Director to join our team at First Degree Recruitment. As a key member of our organization, you will be responsible for developing and implementing effective customer management strategies aligned with our company's goals and objectives.Key ResponsibilitiesDevelop the customer experience...
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Customer Service Director
4 weeks ago
Johannesburg, Gauteng, South Africa Network Contracting Full time### Job Summary We are seeking a highly skilled Customer Service Director to lead our customer service team in the payment platforms department. As a key member of our team, you will be responsible for managing daily operations, including hiring, training, and performance management of a high-energy team. ### Key Responsibilities * Lead daily operations...
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Executive Director of Customer Experience
7 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeIsilumko Staffing is seeking a highly skilled Executive Director of Customer Experience to lead their Marketing, Communication and Research department.Key Responsibilities:Collaborate with Operations Delivery and Optimization teams to establish, implement, and monitor data-driven KPIs.Oversee customer and governance aspects, as well as integrated planning...
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Director of Student Life and Governance
2 months ago
Johannesburg, Gauteng, South Africa University of Johannesburg Full timeDirector of Student Life and GovernanceAt the University of Johannesburg, we are seeking a highly skilled and experienced Director of Student Life and Governance to lead our Student Affairs division. This is a key role that requires a strong leader who can develop and implement strategies to enhance student learning and living experiences.The successful...
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Sales and Customer Experience Director
2 months ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Align sales targets and...
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Sales and Customer Experience Director
3 weeks ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our team, you will be responsible for ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Align sales targets and...
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Sales and Customer Experience Director
1 month ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorIsilumko Staffing is seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams. As a key member of our leadership team, you will be responsible for driving growth, maximizing recoveries, and unit sales, while ensuring optimal functioning of the sales and...
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Sales and Customer Experience Director
6 days ago
Johannesburg, Gauteng, South Africa Isilumko Staffing Full timeJob Title: Sales and Customer Experience DirectorJob Summary: We are seeking a highly skilled Sales and Customer Experience Director to lead our sales and customer service teams, ensuring optimal functioning and driving growth to achieve our sales targets.Key Responsibilities:Align sales targets and metrics with business objectives.Monitor sales performance...