Cluster Services Operations Director
2 weeks ago
About the Role
As an integral part of our Schneider Electric Gruppe team, the Cluster Services Operations Director will play a pivotal role in ensuring the delivery of high-quality services to our customers. The successful candidate will be responsible for overseeing the planning and coordination of interventions, managing the Technical Support team, and ensuring compliance with I2 P quality processes.
Key Responsibilities
- Ensure the quality and profitability of services delivered to customers.
- Manage project management activities for all large projects in the assigned area.
- Analyze and report on field service performance.
- Supervise project management activities for all large projects in the assigned area.
- Develop and maintain relationships with new and existing Schneider Electric customers.
- Manage the Service Representatives (directly or indirectly through regional managers) according to the number of people.
- Ensure efficient and regular communications between the teams.
Requirements
- A master's degree in engineering degree in applied electricity, electronics / industrial sciences or mechanical systems.
- Five years' experience in Services and 2 years leadership experience.
- Strong and confident management style with solid written and verbal skills needed.
- Manager must be able to act independently with good judgment and self-starting initiative.
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