Cluster Services Operations Director

2 weeks ago


Johannesburg, Gauteng, South Africa Schneider Electric Gruppe Full time

About the Role

As an integral part of our Schneider Electric Gruppe team, the Cluster Services Operations Director will play a pivotal role in ensuring the delivery of high-quality services to our customers. The successful candidate will be responsible for overseeing the planning and coordination of interventions, managing the Technical Support team, and ensuring compliance with I2 P quality processes.

Key Responsibilities

  • Ensure the quality and profitability of services delivered to customers.
  • Manage project management activities for all large projects in the assigned area.
  • Analyze and report on field service performance.
  • Supervise project management activities for all large projects in the assigned area.
  • Develop and maintain relationships with new and existing Schneider Electric customers.
  • Manage the Service Representatives (directly or indirectly through regional managers) according to the number of people.
  • Ensure efficient and regular communications between the teams.

Requirements

  • A master's degree in engineering degree in applied electricity, electronics / industrial sciences or mechanical systems.
  • Five years' experience in Services and 2 years leadership experience.
  • Strong and confident management style with solid written and verbal skills needed.
  • Manager must be able to act independently with good judgment and self-starting initiative.


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