IT Operations Director
3 hours ago
The IT Operations Director will play a pivotal role in leading the organization's IT operations, ensuring seamless delivery of high-quality IT services to SSA. This role encompasses planning, organizing, and managing staff and overall IT operations to guarantee the stable operation of the organization's IT infrastructure. The IT Operations Director will be responsible for developing, maintaining, supporting, and optimizing key functional areas, including deskside, network infrastructure, server infrastructure, data communications, and telecommunications systems.
Key Responsibilities:
- Staff Management: Lead a team of network analysts and technicians, conducting performance reviews, and implementing corrective actions as necessary.
- Infrastructure Design and Operations: Develop and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
- Project Management: Run regional projects, collaborating with country business line leaders and country managers for service reviews and prioritization of business requirements.
- Vendor Management: Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
- Global Security Measures: Assist with planning and deployment of global security measures, working within Global SLAs under GSD.
- Service Delivery Management: Support the Global Service Desk in delivering services globally, proficient in the use of Service Now.
- CxO Support: Understand the importance of working and supporting senior CxOs in a Head Office environment.
Requirements:
- Leadership Skills: Demonstrated leadership and personnel/project management skills, with a strong customer service orientation.
- Technical Expertise: Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
- Communication Skills: Strong interpersonal, written, and oral communication skills, with the ability to present ideas in a user-friendly language.
- Problem-Solving Skills: Ability to make sound and logical judgments, with keen attention to detail.
Estimated Salary: $120,000 - $150,000 per year, depending on location and experience.
Michelle Taylor Recruitment is an equal opportunities employer, committed to diversity and inclusion. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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