Current jobs related to Customer Experience Director - Cape Town, Western Cape - The Shoprite Group of Companies


  • Cape Town, Western Cape, South Africa ACB Consulting Full time

    Job DescriptionWe are seeking a highly motivated and experienced Customer Experience Director to join our team at ACB Consulting. This is an exciting opportunity for a seasoned retail professional to lead our customer experience strategy and drive business growth.Key ResponsibilitiesDevelop and implement a customer-centric strategy to enhance the overall...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Job DescriptionAt TeleTech Holdings, Inc., we're all about delivering exceptional customer experiences. As a Senior Operations Manager in Cape Town, you'll be part of our team that creates and delivers amazing customer experiences while promoting a performance-driven culture.About the Role:You'll have responsibility for the operational direction and...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    About TeleTech Holdings, Inc.We're a company that's passionate about making customers happy. Our employees play a vital role in delivering exceptional customer experiences powered by humanity and technology.This Operations Leadership Role is an exciting opportunity to join our team and contribute to our mission of creating amazing customer experiences.Key...


  • Cape Town, Western Cape, South Africa WNS Full time

    About the RoleThis is an exciting opportunity to join WNS Cape Town as a Dialler Manager, where you will play a key role in driving business performance and delivering exceptional customer experiences.Your primary responsibility will be to own and manage the dialler system, ensuring seamless operations and maximum efficiency.You will work closely with...


  • Cape Town, Western Cape, South Africa ACB Consulting Full time

    Objectives• Responsible for all actions related to the customer experience strategy in the store with the aim of offering the best possible experience and service to the customer and to our employees too• Responsible for company projects in relation to customer experience as well as follow up all the customer experience KPIs in other to put actions in...


  • Cape Town, Western Cape, South Africa COOKED Full time

    COOKED is seeking an experienced hospitality leader to fill the role of Experienced Front of House Restaurant Manager.Duties and Responsibilities:Operational cash handling and reconciliationsSupervising service delivery and ensuring high standardsResponsible for opening and closing proceduresGreeting customers and resolving complaintsProviding comprehensive...

  • Operations Director

    35 minutes ago


    Cape Town, Western Cape, South Africa Santam Business Full time

    Job Title: Operations Director - Customer ServiceJob SummaryWe are seeking an experienced Operations Director - Customer Service to join our team at Santam Business. The successful candidate will be responsible for overseeing the day-to-day operations of our contact centre, ensuring exceptional customer service delivery, and driving business growth through...


  • Cape Town, Western Cape, South Africa Lead Generation Group Full time

    About the JobWe are seeking a talented Support Team Manager to join our US Operations team. As the Client Support Operations Lead, you will be responsible for leading our customer support team in delivering exceptional service. The ideal candidate should have strong leadership, communication, and problem-solving skills to drive team performance and resolve...


  • Cape Town, Western Cape, South Africa Recruiters of Distinction Full time

    Company OverviewRecruiters of Distinction is a leading recruitment agency that prides itself on delivering exceptional client service and building long-term relationships with our clients. We are now seeking a Customer Success Director to join our team.Job DescriptionDevelop and implement strategies to drive customer success and growthManage client...


  • Cape Town, Western Cape, South Africa Webwiser Full time

    Role Overview:The Sr. Digital Account Director is a key member of our team, responsible for delivering successful digital campaigns that exceed client expectations. This role requires strong leadership skills, excellent communication, and the ability to work effectively with internal stakeholders to drive business growth.Responsibilities:Develop and execute...


  • Cape Town, Western Cape, South Africa TeleTech Holdings, Inc. Full time

    Job Overview:TTEC, the global customer experience organization, is seeking an experienced Customer Success Director to lead our EMEA Account Management Team. This role will be instrumental in driving the execution of services within our


  • Cape Town, Western Cape, South Africa Ello Technology SA Full time

    Career OverviewEllo Technology SA is seeking a highly skilled Technical Support Leadership Specialist to join our team as the Customer Support Engineering Team Director. This pivotal role requires exceptional leadership, strategic thinking, and customer-centric approach.Main ResponsibilitiesStrategic Collaboration: Collaborate with Customer Care Account...


  • Cape Town, Western Cape, South Africa Salt Full time

    RequirementsStrong background in SQL with demonstrated proficiency.Experience with programming languages, particularly Python and Freemarker.


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...


  • Cape Town, Western Cape, South Africa O'Brien Recruitment Full time

    Are you passionate about enhancing customer experiences and driving engagement? We're looking for a Customer Experience Manager to lead our efforts in optimizing the end-to-end customer journey.Key Responsibilities:Develop and implement customer journey strategies to enhance satisfaction and loyalty.Analyze customer interactions to identify pain points and...


  • Cape Town, Western Cape, South Africa ACB Consulting Full time

    Job Description:We are seeking a highly motivated and experienced Customer Experience Manager to join our team at ACB Consulting. As a key member of our retail operations, you will be responsible for driving customer experience initiatives across our stores, ensuring that every interaction with our customers is exceptional.Key Responsibilities:Develop and...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    Job OverviewMukuru is seeking an experienced professional to lead the development and implementation of customer journey mapping strategies across all touchpoints. The ideal candidate will have a strong understanding of customer needs, behavior, and preferences, as well as experience in designing and optimizing end-to-end customer experiences.Key...


  • Cape Town, Western Cape, South Africa Pargo Full time

    Cape Town, South Africa | Posted on 05/03/2025We're hiring We're looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the e-commerce delivery...


  • Cape Town, Western Cape, South Africa Protect Group Full time

    About Protect GroupWe're a fast-growing technology solutions company that enhances customer experience and generates additional revenue for businesses.Founded in 2016, we've expanded to serve over 400 business partners across 75+ countries with a presence in 12 global offices.Our AI-driven widget integrates seamlessly into online booking and sales platforms,...


  • Cape Town, Western Cape, South Africa Nestlé SA Full time

    Role SummaryThis is an exciting opportunity to join our team as a Retail Business Development Manager. You will play a key role in driving sales growth and delivering exceptional customer experiences in a boutique environment.The ideal candidate will have 3-5 years of experience in direct customer sales and 2-3 years of professional experience in Retail...

Customer Experience Director

1 week ago


Cape Town, Western Cape, South Africa The Shoprite Group of Companies Full time
Company Overview

The Shoprite Group of Companies is a leading retailer with a strong presence in various markets. Our vision is to provide excellent customer service and exceed customer expectations.