Technical Support Specialist

2 weeks ago


Stellenbosch, Western Cape, South Africa Stellenbosch University Full time
Job Overview
Stellenbosch University is seeking a skilled Technical Officer to join its Faculty of Science.

**About the Role**
This is a dynamic environment where skills are developed and tasks are assigned as the need changes. The incumbent will form part of a team responsible for administrating and developing various systems within the Faculties of Science and AgriSciences.

About You
You have an ICT degree/diploma with two years' relevant experience, or a relevant ICT certificate with three years' relevant ICT experience, or four years' relevant ICT experience. Strong, proven computer skills, hardware, and software are essential. Demonstrated ability to solve problems innovatively and excellent analytical skills are required. A high level of accuracy, sound verbal and written communication skills, and demonstrated ability to work both in a team and independently are necessary. Outstanding interpersonal relations and proficiency in at least two official South African languages are also required.

Key Responsibilities
Provide technical support to students and lecturers experiencing technical problems, including after-hours support with assessments, inaugural lectures, and seminars. Handle and report on day-to-day tasks in NARGA, including upgrading computers and installing new ones. Schedule and book venues according to timetables. Ensure all NARGA venues comply with the safety policy and report safety and security issues. Act as overall safety representative of all NARGA venues. Maintain stores and their content, move equipment as requested, enter budget items and requisitions into the financial system, and render assistance regarding general maintenance and operation of NARGA. Inspect the general tidiness of lecture rooms and submit reports on breakages where necessary. Maintain and update the NARGA asset register. Ensure all computer equipment in NARGA's rooms is always in working order. Regularly check lecture room equipment and report if faulty. Standardize computer equipment, software, and procedures in lecture rooms. Offer full-time technical assistance during classes to solve technical problems without delay. Provide management information regarding usage of rooms. Provide a multimedia service to users during seminars, conferences, etc. Manage NARGA's printers: general maintenance, stock management of paper and cartridges.

What We Offer
The successful candidate can expect a salary range of R 350,000 - R 450,000 per annum, commensurate with experience. This is a permanent position offering a competitive benefits package.

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