Technical Support Specialist
2 weeks ago
KIQ Support Intern
Company OverviewKerridge Commercial Systems South Africa is a leading provider of innovative software solutions for the retail industry.
Salary and BenefitsThe successful candidate can expect a competitive salary of R150,000 per annum, plus benefits.
Job DescriptionWe are seeking a highly motivated and organized individual to join our support team as a KIQ Support Intern. The successful candidate will be responsible for providing excellent customer service, resolving technical issues, and working closely with the sales team to identify new business opportunities.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, and TeamViewer.
- Work closely with the sales team to identify new business opportunities and provide input on product development.
- Assist in the testing, replication, and logging of enhancements and defects.
To be considered for this role, you will need:
- Grade 12 (Matric) or any other tertiary level education.
- Basic accounting, basic technical, and business analytical skills.
You will also need:
- Thorough knowledge of MS Operating Systems (Win 7 to 12).
- Experience in similar ERP or Accounting products and its contents i.e. Inventory management (Ordering, Stock control & Stock adjustment), Point of Sale/ Retail support etc.
It would be advantageous if you have:
- MS Excel 1,2 & 3.
- SQL.
- Software Support.
- Helpdesk Experience.
- People Skills.
- Advanced Troubleshooting skills.
- Working independently.
- A senior or someone with a proven track record.
In addition to the above, you will need:
- Ability to function in a team.
- Proficient in English.
- Ability to use own initiative to ensure customer satisfaction.
- Technical and practical approach to problem solving.
- Must have reliable transport, valid driver's license, and ID Document.
- Good Communication skills.
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