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Retail Support Specialist

2 months ago

Stellenbosch, Western Cape, South Africa Kerridge Commercial Systems Full time

At Kerridge Commercial Systems, we're committed to delivering exceptional customer service. As a Retail Support Specialist, you'll play a vital role in ensuring our customers receive the best possible support for our IQ Retail application software.

The Support team at IQ Retail assists customers with queries and problems relating to the IQ Retail application software post-implementation. Your responsibilities will include:

  • Providing timely and effective support to customers via phone, email, or chat
  • Resolving technical issues and escalating complex problems to senior analysts
  • Collaborating with the Support team to ensure seamless customer service
  • Staying up-to-date with product knowledge and best practices

As a Retail Support Specialist, you'll have the opportunity to work with a talented team and contribute to the success of our customers. If you're passionate about delivering exceptional customer service and have a strong technical background, we encourage you to apply.

Key Skills and Qualifications:

  • Excellent communication and problem-solving skills
  • Technical expertise in software support and customer service
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong analytical and troubleshooting skills

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of trading and financial software environments