Technical Wireless Specialist
3 weeks ago
We are seeking a highly skilled Technical Wireless Specialist to join our team at Herotel Business.
About the Role:
- This position will be based in Stellenbosch, with the option to consider Pretoria as well.
Purpose of the Role:
The successful candidate will provide technical support to field technicians, ensuring quality workmanship through constant evaluation of their work. Key responsibilities include:
- Supporting installers with planning and coordinating wireless and fiber installations to meet specific business client needs.
- Providing assistance with advanced troubleshooting and setups during installations, minimizing disruption to client operations.
- Advising the Sales team on quotations for complex installations tailored to business client requirements.
- Ensuring all installations adhere to SOP standards and conducting quality control checks post-installation to guarantee client satisfaction.
- Configuring hardware for installations and resolving troubleshooting issues, ensuring seamless integration for business environments.
- Managing small projects for business clients, ensuring timely and efficient execution aligned with client expectations.
- Overseeing FTTH allocations, addressing any issues that may arise during installations or service delivery.
- Maintaining accurate FTTH allocation records in the system for efficient tracking and reporting.
Requirements:
To be considered for this role, applicants should have:
- At least 1 year of experience in VOIP.
- 3 years of experience with Wireless (Ubiquiti and Cambium), Fiber, and Managed Access Points.
- Strong troubleshooting, organizational, and leadership skills.
- Experience in technical support, installation, or maintenance.
Education Requirements:
Candidates must possess:
- An IT Diploma/Degree.
- A+ and N+ Certifications.
- MCSE/MTCNA or similar certifications.
- Cloud and Cybersecurity certifications are a plus.
- Mikrotik Certification.
Remuneration:
The estimated annual salary for this position is R450,000 - R550,000, commensurate with qualifications and experience.
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