Technical Wireless Specialist

3 weeks ago


Stellenbosch, Western Cape, South Africa Herotel Full time
Job Description:

We are seeking a highly skilled Technical Wireless Specialist to join our team at Herotel Business.

About the Role:

  • This position will be based in Stellenbosch, with the option to consider Pretoria as well.

Purpose of the Role:

The successful candidate will provide technical support to field technicians, ensuring quality workmanship through constant evaluation of their work. Key responsibilities include:

  1. Supporting installers with planning and coordinating wireless and fiber installations to meet specific business client needs.
  2. Providing assistance with advanced troubleshooting and setups during installations, minimizing disruption to client operations.
  3. Advising the Sales team on quotations for complex installations tailored to business client requirements.
  4. Ensuring all installations adhere to SOP standards and conducting quality control checks post-installation to guarantee client satisfaction.
  5. Configuring hardware for installations and resolving troubleshooting issues, ensuring seamless integration for business environments.
  6. Managing small projects for business clients, ensuring timely and efficient execution aligned with client expectations.
  7. Overseeing FTTH allocations, addressing any issues that may arise during installations or service delivery.
  8. Maintaining accurate FTTH allocation records in the system for efficient tracking and reporting.

Requirements:

To be considered for this role, applicants should have:

  1. At least 1 year of experience in VOIP.
  2. 3 years of experience with Wireless (Ubiquiti and Cambium), Fiber, and Managed Access Points.
  3. Strong troubleshooting, organizational, and leadership skills.
  4. Experience in technical support, installation, or maintenance.

Education Requirements:

Candidates must possess:

  1. An IT Diploma/Degree.
  2. A+ and N+ Certifications.
  3. MCSE/MTCNA or similar certifications.
  4. Cloud and Cybersecurity certifications are a plus.
  5. Mikrotik Certification.

Remuneration:

The estimated annual salary for this position is R450,000 - R550,000, commensurate with qualifications and experience.



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