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Client Support Consultant

1 month ago

Stellenbosch, Western Cape, South Africa Exceed Human Resource Consultants Ltd Full time

We are seeking a highly skilled Software Implementation Specialist to join our team at Exceed Human Resource Consultants Ltd. In this role, you will be responsible for analysing support tickets, escalating complex issues to the tech team, and providing excellent written and verbal support to our clients who use our enterprise travel reservation software platform.

About the Role

The successful candidate will have a strong background in IT support, with experience working with software implementation projects. You will have excellent communication skills, both written and verbal, and be able to work effectively with clients, technical teams, and management to ensure seamless project delivery.

You will also be responsible for conducting online meetings, reporting on project progress, and making recommendations to improve our software platform. Additionally, you will assist with training and implementing our software platform for new clients.

This is an exciting opportunity to join a dynamic team and contribute to the growth of our business. If you have a passion for delivering exceptional customer service and supporting software implementation projects, we want to hear from you.

The salary range for this position is between $80,000-$110,000 per annum, depending on your level of experience and qualifications.

What We Are Looking For
  • A degree in Computer Science, IT, or Business Studies (or equivalent)
  • Previous experience in IT support and knowledge of tourism (highly beneficial)
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
Benefits

We offer a competitive salary, excellent benefits package, and opportunities for professional growth and development. If you are a motivated and experienced software implementation specialist looking for a new challenge, please apply now.