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Technical Support and Automation Specialist

2 months ago


Stellenbosch, Western Cape, South Africa Softcom Solutions Full time

Job Summary

You will be responsible for attending to tickets logged by clients to ensure timely and satisfactory resolution. Conducting analyses on tickets to implement methods minimizing problem recurrence is also an essential responsibility.

As a key role, you will gather supporting information and logging data to provide to the development team for bug fixes and other issues. Your expertise in SQL will be highly beneficial in this position.

Key Responsibilities

  1. Resolve client tickets in a timely and satisfactory manner.
  2. Conduct analysis on tickets to implement methods minimizing problem recurrence.
  3. Gather supporting information and logging data for the development team.

Requirements

  • Above average SQL skills.
  • Familiarity with automated testing infrastructure.