E-commerce Support Specialist

1 month ago


Stellenbosch, Western Cape, South Africa Kerridge Commercial Systems Full time
About the Role

We are seeking a skilled E-commerce Support Specialist to join our team at Kerridge Commercial Systems. As an integral part of our Software Support Department, you will be responsible for providing exceptional customer service and technical support to clients using our IQ Retail application software.

Key Responsibilities:
  • Provide timely and effective support to customers via various channels, including phone, email, and chat.
  • Analyze and resolve complex technical issues related to the IQ Retail software, ensuring minimal downtime and maximum customer satisfaction.
  • Collaborate with internal teams, such as development and training, to ensure seamless delivery of services and products.
  • Stay up-to-date with software updates, new features, and best practices to provide expert guidance to customers.
  • Develop and maintain detailed knowledge of the IQ Retail application software, its configurations, and integrations.
  • Contribute to the improvement of our support processes and procedures, enhancing overall efficiency and quality.
Requirements:
  • A strong background in IT or a related field, with a focus on software support and customer service.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • Proven analytical and problem-solving skills, with the capacity to troubleshoot complex technical issues.
  • Experience working with software applications, preferably in an e-commerce environment.
  • Familiarity with helpdesk software and ticketing systems.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple requests simultaneously.
About Us

Kerridge Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant, and Retail industry sectors.

We pride ourselves on delivering innovative and strategic business solutions, catering to organizations with single or multi-branch operations.

What We Offer:
  • A competitive salary range of $55,000 - $65,000 per annum, depending on experience.
  • A dynamic and supportive work environment, fostering growth and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • The chance to work with cutting-edge technology and contribute to the success of our clients.


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