Business Development Retentions Professional
4 days ago
Company Overview
At Standard Bank Group, we strive to create a thriving environment where you can bring your whole self to work and pursue your dreams.
About Us
We believe our people are our greatest asset, and we're committed to driving Africa's growth by empowering individuals to make a real difference.
Job Description
This role involves providing exceptional service to customers through phone calls and correspondence, ensuring that all cancellation requests are retained and policies are reinstated as per client's requests.
Key Responsibilities
- To offer product benefits, downgrade or reduce cover, and provide discounts to suit clients' needs.
- To upsell on policies which will contribute to the company's revenue.
Requirements
In order to excel in this role, you'll need:
- A minimum of 120 Insurance credits.
- Completed Matric.
- NQF 5.
- Regulatory Exams.
- FAIS (Long Term Insurance).
- Class of business (COB) and compliance training.
- A minimum of 2 years insurance industry experience.
- A minimum of 2 years call centre/telephone experience.
- A minimum of 1-year sales/retention contact centre experience.
Additional Information
This is an exciting opportunity for those who are passionate about Africa's potential and driven to win. If you're ready to turn your passion into impact, please consider joining us.
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