Customer Service Professional
4 weeks ago
We are seeking a dedicated Customer Care Specialist to join our team at EC Security.
About the RoleThis position plays a vital role in ensuring client satisfaction and maintaining a healthy relationship with our customers. The successful candidate will be responsible for reaching out to clients, conducting courtesy calls, and resolving any issues they may have.
Key Responsibilities:- Contact clients to ensure continued satisfaction with our services.
- Address and resolve client issues professionally and efficiently.
- Proactively manage client relationships, enhancing retention and engagement.
- Maintain accurate records of client interactions and feedback.
- Work closely with internal teams to escalate and resolve service-related challenges.
The ideal candidate will possess:
- Punctual and reliable work ethic.
- Excellent telephone etiquette and communication skills.
- Highly organized with exceptional attention to detail.
- Friendly, polite, and professionally presented demeanor.
- Self-motivated and able to take initiative.
- Skilled in handling challenging client interactions with tact and professionalism.
- Ability to manage tasks effectively and meet deadlines.
In terms of qualifications, we require:
- Matric / Grade 12 / National Senior Certificate.
- Approximately 35 years of experience in a customer care or client services role.
- Full computer literacy with proficiency in the MS Office Suite.
The estimated annual salary for this role is approximately R450,000-R550,000 based on industry standards and market research.
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