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Virtual Administrative Assistant

2 months ago

Johannesburg, Gauteng, South Africa DentistFind Full time
About DentistFind

We are a Marketing Performance Management suite for dental offices in Canada, dedicated to providing high-value marketing services to connect with ideal patients and deliver exceptional care. With over 10 years of industry experience, we deeply understand the needs of dental offices and patients alike.

Role Description

A Virtual Administrative Assistant is responsible for providing administrative support to the Sales & Client Success Team, ensuring seamless organization and calendar management. Additional responsibilities include internet research, customer service, and project management support.

Key Responsibilities
  • Manage client relationships, including onboarding, implementation, training, and retention to ensure high customer satisfaction levels.
  • Onboard new clients, providing a comprehensive understanding of our products, programs, and services, and ensuring timely, budget-friendly, and scope-compliant launches.
  • Maintain and develop Client Success strategies and best practices, collaborating with the Marketing Team to create client support content.
  • Access company systems to track Client Success Metrics, generating monthly reports for clients and senior management.
  • Proactively maintain communication channels with clients, addressing concerns, issues, and requests through phone, email, video conferencing, or chat, while building rapport and identifying areas of opportunity.
  • Clearly communicate company values and update clients on new products, programs, or marketing initiatives, documenting resolutions for reporting and creating a resolution database.
  • Perform other ad-hoc tasks assigned by the Manager.
Required Skills and Qualifications
  • At least 2 years of experience as a Virtual Admin Assistant with stakeholder management skills.
  • Strong verbal and written communication, strategic planning, and project management skills.
  • Analytical and process-oriented mindset.
  • Comfortable working across multiple departments in a deadline-driven environment.
  • Active team player, self-starter, and multitasker who can quickly adjust priorities.
Customer Focus
  • Actively seeks to understand and deliver client needs, expectations, and satisfaction levels.
  • Able to maintain good relationships with clients and other stakeholders.
  • Proactively seeks solutions for clients.
  • Experience working with a Canadian company is a plus.
Preferred Skills and Qualifications
  • Bachelor's Degree in Business Management, Marketing, Communications, or related fields.
  • Knowledge of Client Relationship Management and Project Management Tools.