Academic Support Coordinator
3 weeks ago
Location: Menlyn, Pretoria
Compensation: Market Related
We are seeking a committed Academic Support Coordinator to oversee administrative functions related to our educational programs. This position is crucial for ensuring efficient program execution and delivering exceptional support to students, thereby enhancing student retention rates. You will serve as the main point of contact for student inquiries, with a goal to address them within a 24-hour timeframe.
Key Qualifications:
- A minimum of a high school diploma; a post-secondary qualification is advantageous.
- 1-3 years of experience in educational administration and program management.
- Familiarity with quality assurance and compliance standards.
- Proficient in utilizing student management systems and Microsoft Office Suite.
- Strong organizational and communication abilities.
- Capability to work autonomously and manage stress effectively.
- Excellent interpersonal skills and meticulous attention to detail.
Core Responsibilities:
Student Enrollment:
- Oversee applications, registrations, and enrollment processes.
- Conduct interviews with applicants, facilitate student orientations, and organize campus tours.
- Ensure compliance with all admission criteria.
- Assist with inquiries and applications from prospective students.
- Guide students through their program onboarding and provide necessary resources.
Program Administration:
- Maintain precise student records and documentation.
- Support examination processes, including administration and moderation tasks.
- Address student requests regarding credits, exemptions, and graduation confirmations.
Student Assistance:
- Monitor and follow up on student attendance records.
- Identify and provide support for students at risk of underperforming.
- Promptly manage and resolve student grievances.
- Offer continuous support to promote student success and retention.
Program Management:
- Ensure access to essential materials for both students and instructors.
- Administer assessments and oversee results management.
- Coordinate the development and storage of Portfolios of Evidence.
Feedback and Evaluation:
- Conduct and analyze surveys for students and faculty.
- Implement enhancements based on feedback received.
Administrative Duties:
- Maintain organized filing systems for documentation.
- Communicate effectively with students and faculty members.
- Assist academic staff with performance evaluations and various administrative responsibilities.
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