High-Paying Support Specialist for Legal Software Solutions

7 days ago


Cape Town, Western Cape, South Africa Dye & Durham Corporation Full time
About the Role

We are seeking a highly motivated and skilled Support Specialist to join our team at Dye & Durham Corporation. This is an excellent opportunity to work with cutting-edge legal software solutions and provide top-notch support to our clients.

Key Responsibilities:
  • Provide expert platform support for multiple products, resolving issues and assisting clients in completing transactions.
  • Troubleshoot technical problems related to our legal software, collaborating with Technical, Product, and Customer Success teams.
  • Document customer interactions, issues, and resolutions in our ticketing system.
  • Offer guidance on platform usage, order submissions, and troubleshooting, while promoting self-service resources.
  • Assist with order fulfillment as needed.
  • Contribute to and update our documentation library for new products, services, and workflows.
Requirements:
  • Prior customer support experience.
  • Legal industry experience (corporate or real estate).
  • Experience with legal software, particularly practice management or due diligence.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Strong problem-solving skills and technical aptitude.
  • Excellent verbal communication skills.
  • Ability to multitask and prioritize in a fast-paced environment.
What We Offer:
  • A competitive salary of approximately $65,000 - $85,000 per annum.
  • The opportunity to work with a leading company in the legal software industry.
  • A dynamic and supportive work environment.
  • Ongoing training and development opportunities.


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