High-Paying Support Specialist for Legal Software Solutions
7 days ago
We are seeking a highly motivated and skilled Support Specialist to join our team at Dye & Durham Corporation. This is an excellent opportunity to work with cutting-edge legal software solutions and provide top-notch support to our clients.
Key Responsibilities:- Provide expert platform support for multiple products, resolving issues and assisting clients in completing transactions.
- Troubleshoot technical problems related to our legal software, collaborating with Technical, Product, and Customer Success teams.
- Document customer interactions, issues, and resolutions in our ticketing system.
- Offer guidance on platform usage, order submissions, and troubleshooting, while promoting self-service resources.
- Assist with order fulfillment as needed.
- Contribute to and update our documentation library for new products, services, and workflows.
- Prior customer support experience.
- Legal industry experience (corporate or real estate).
- Experience with legal software, particularly practice management or due diligence.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- Strong problem-solving skills and technical aptitude.
- Excellent verbal communication skills.
- Ability to multitask and prioritize in a fast-paced environment.
- A competitive salary of approximately $65,000 - $85,000 per annum.
- The opportunity to work with a leading company in the legal software industry.
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
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