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Software Support Specialist

2 months ago


Cape Town, Western Cape, South Africa MRI Software Full time
About the Role

At MRI Software, we're on a mission to break new ground and lead the real estate industry into a digital-first future. As a Software Support Specialist, you'll play a crucial role in helping us achieve this goal.

Key Responsibilities
  • Develop a deep understanding of the Occupier product suite, including its functional and technical aspects
  • Thoroughly investigate and resolve client issues in a timely manner, following established support procedures
  • Actively monitor issues to ensure they're resolved within clients' Service Level Agreements
  • Attend client status meetings to review open issues and foster positive relationships with clients
  • Effectively manage client expectations and provide excellent communication
  • Clearly document issue resolutions and confirm client understanding for closure of support cases
Requirements
  • BA/BS in Business or Computer Science or equivalent experience
  • Proven experience in researching and resolving client issues (2 years +)
  • Software testing and troubleshooting experience
  • Flexibility and passion for delivering outstanding service
  • Excellent written and oral communication skills
About MRI Software

We're a global industry leader in real estate software, dedicated to providing flexible, game-changing solutions to improve people's lives. Our relentless commitment to client success, employee resource groups, and employee engagement make us a special place to work.

As a Software Support Specialist, you'll enjoy a range of benefits, including flexible working options, a competitive salary, and opportunities for professional development. If you're passionate about delivering exceptional service and want to be part of a dynamic team, we'd love to hear from you.