Senior Legal Support Specialist
2 weeks ago
We are seeking a highly motivated and experienced Senior Legal Support Specialist to join our Client Support team. In this role, you will be responsible for delivering exceptional service and expert platform support to our legal software solutions.
Key Responsibilities:- Technical Support: Provide expert platform support for multiple products, resolving issues, and assisting clients in completing transactions.
- Troubleshooting: Troubleshoot technical problems related to our legal software, coordinating with our Technical, Product, and Customer Success teams.
- Documentation: Accurately document customer interactions, issues, and resolutions in the ticketing system.
- Platform Guidance: Provide guidance on platform usage, order submissions, and troubleshooting, while promoting self-service resources.
- Prior customer support experience.
- Legal industry experience (corporate or real estate).
- Experience with legal software, particularly practice management or due diligence.
- Experience with Zendesk or similar CRM platforms.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
The estimated salary range for this position is $65,000 - $80,000 per year, depending on location and experience. We offer a comprehensive benefits package, including healthcare, pension, company discounts, wellness programs, and paid days off.
About Dye & Durham:Dye & Durham is a global leader in legal technology, providing integrated solutions for law firms to manage their practices efficiently. Our software solutions include practice management, data insights, and due diligence, enabling solicitors to achieve more growth with less effort.
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