Solution Architect

3 weeks ago

Cape Town, Western Cape, South Africa MRI Software Full time

At MRI Software, we're looking for a skilled Operations Specialist to join our team.


As an Operations Specialist, you will play a crucial role in the success of our Global Professional Services organization. You will be responsible for managing various functions, including project management, resource management, training solutions management, and business operations management.



Key Responsibilities:

  • Assist the Resourcing Manager in the rollout of centralized scheduling, including process documentation, setup in the MRI scheduling software tool, and training to Project Managers and Consultants.
  • On-board new teams into the centralized scheduling process to ensure a smooth transition.
  • Setup and ongoing maintenance of skills matrices for all GPS Consultants.
  • Regular and ad-hoc reporting around resource capacity, demand, and future project requirements.
  • Schedule project resources, administer additions, changes, and deletions in the scheduling system.
  • Monitor, track, and report on professional services cancellations.
  • Attend team meetings as the operations representative to support professional teams, offer scheduling advice, and overall operations best practice.
  • Creation of new projects once the sales cycle has been completed.
  • Coordinate activities, requests, and approvals between GPS and other MRI departments.
  • Maintain project statuses and financial budgets for projects within OpenAir and SalesForce.com.
  • Maintain documentation and internal systems to ensure efficient processing of projects and all related tasks.
  • Support and maintenance of Operations departmental processes and procedures.
  • Expediting quotes, orders, and query resolutions from both Project and Account Managers.
  • Support and train the GPS team in the use of OpenAir, Smartsheets, and JIRA.
  • Understand key data points in our systems and write ad-hoc reports to analyze data.
  • Timesheet monitoring, escalation, and reporting.
  • Assist with regional month-end closing procedures, invoices, and financial reconciliation.
  • Reporting and liaisoning with project managers regarding clients' aged debt positions.
  • Handle invoice matching and invoice queries when required in support of the finance team.
  • Incentive.
  • Quarterly reporting and presentation of commission and incentive plan information.
  • Be proactive in carrying out tasks and activities, making suggestions for process improvement where possible.


Requirements:

  • Must be a driver, a great communicator, and know when to involve people to get tasks completed on time.
  • Strategic, tactical, and detailed-oriented. Meticulous attention to detail required—places high value on order, accuracy, client satisfaction, and turnaround times.
  • Must be moderate to expert in MS Excel and MS Office in general (formulas, formatting, pivot tables).
  • Very professional and use communication skills to talk with clients to answer questions and resolve queries.
  • Ability to be analytical, review numbers, gather, and present results for business review to help drive process improvement and change.
  • Clearly demonstrate positive behavior and attitude which contributes towards achieving and supporting the departmental, company, and operational objectives.
  • Capability to multi-task along with a willingness to learn, develop, accept, and adapt to a constant changing environment.
  • Great organizational and record-keeping skills. The development and upkeep of processes and procedures are crucial to the success of the team.
  • Confidence to accomplish job requirements and positively welcome feedback for continuous improvement.
  • Knowledge of Salesforce.com a plus.

At MRI Software, we're committed to creating a work environment that you look forward to every single day. We offer a range of benefits, including office breakfasts, quarterly lunches, virtual social events, Medical Aid Scheme, Personal Pension plan, Parental Leave benefit, 25 days of annual leave, Public Holidays, Flex Time Off, and Tuition Reimbursement Schemes.


We're obsessed with making this the best job you've ever had. If you're up to the challenge, we'd love to hear from you.


As a global company, we believe diversity brings benefits for our people, customers, and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military, and veteran status.


Diversity, Equality, and Inclusion are values that are critical to our success. Come and see for yourself.


 


 


 


 

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