Africa Slope Stability Support Specialist
2 weeks ago
We are seeking a skilled Africa Slope Stability Support Specialist to join our team at Oxyon Human Capital Solutions. This role is based in Johannesburg, South Africa.
Key Responsibilities:
- Provide technical support to customers across Africa, ensuring the highest level of service delivery.
- Conduct installations and commissioning of IBIS radar models in Africa with assistance from support engineers.
- Offer complete slope stability monitoring solutions, integrating hardware, software, support, and services through various technological solutions at our company.
- Provide remote and onsite support to customers as required, troubleshooting and diagnosing problems with systems.
- Perform system maintenance on all IBIS radar systems in African mines, ensuring timely resolution of client issues.
- Action customer support requests efficiently and assist with performing demos for clients as requested.
- Deal with customers empathetically and technically effectively, providing advice on product information and technical concepts.
Required Skills and Qualifications:
- Good analytical skills to diagnose problems quickly and excellent customer service skills.
- Excellent communication skills, sensitive to varying levels of technical competency and client pressures while working with malfunctioning equipment.
- Familiarity with customer-oriented environments, knowledge of general network infrastructure and configuration.
- Ability to liaise with customers empathetically and technically effectively, providing advice to non-technically aware customers.
- Able to work well within a team and independently, with experience in open pit mines being an added advantage.
Education and Experience:
- Degree or postgraduate qualification in Geotechnical Engineering or Geology.
- A minimum of 3-5 years of experience in the field, specifically working in open pit mines.
Benefits:
- A competitive salary, estimated to be around R750,000 - R1,000,000 per annum.
- The opportunity to work with advanced radar technologies and contribute to the development of innovative solutions.
- Flexible work arrangements, including occasional weekend work and travel to different sites in Africa.
About Us:
Oxyon Human Capital Solutions is a leading provider of human capital solutions, dedicated to empowering businesses to achieve their full potential. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.
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