Africa Slope Stability Support Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Oxyon Human Capital Solutions Full time

We are seeking a skilled Africa Slope Stability Support Specialist to join our team at Oxyon Human Capital Solutions. This role is based in Johannesburg, South Africa.

Key Responsibilities:

  • Provide technical support to customers across Africa, ensuring the highest level of service delivery.
  • Conduct installations and commissioning of IBIS radar models in Africa with assistance from support engineers.
  • Offer complete slope stability monitoring solutions, integrating hardware, software, support, and services through various technological solutions at our company.
  • Provide remote and onsite support to customers as required, troubleshooting and diagnosing problems with systems.
  • Perform system maintenance on all IBIS radar systems in African mines, ensuring timely resolution of client issues.
  • Action customer support requests efficiently and assist with performing demos for clients as requested.
  • Deal with customers empathetically and technically effectively, providing advice on product information and technical concepts.

Required Skills and Qualifications:

  • Good analytical skills to diagnose problems quickly and excellent customer service skills.
  • Excellent communication skills, sensitive to varying levels of technical competency and client pressures while working with malfunctioning equipment.
  • Familiarity with customer-oriented environments, knowledge of general network infrastructure and configuration.
  • Ability to liaise with customers empathetically and technically effectively, providing advice to non-technically aware customers.
  • Able to work well within a team and independently, with experience in open pit mines being an added advantage.

Education and Experience:

  • Degree or postgraduate qualification in Geotechnical Engineering or Geology.
  • A minimum of 3-5 years of experience in the field, specifically working in open pit mines.

Benefits:

  • A competitive salary, estimated to be around R750,000 - R1,000,000 per annum.
  • The opportunity to work with advanced radar technologies and contribute to the development of innovative solutions.
  • Flexible work arrangements, including occasional weekend work and travel to different sites in Africa.

About Us:

Oxyon Human Capital Solutions is a leading provider of human capital solutions, dedicated to empowering businesses to achieve their full potential. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction.



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