Geotechnical Support Specialist for African Mines
2 weeks ago
Oxyon Human Capital Solutions is seeking a skilled Geotechnical Support Specialist to provide technical support to customers in Africa. This role involves installing and commissioning IBIS radar models, offering slope stability monitoring solutions, and providing remote and onsite support.
About the RoleThe successful candidate will have a strong analytical mindset, excellent customer service skills, and experience working with various radar technologies. They will also be familiar with current IT and industry-specific trends, as well as Microsoft Office suite and CRM tools.
Main Responsibilities- Install and commission IBIS radar models in Africa with assistance from support engineers.
- Offer complete slope stability monitoring solutions, including hardware, software, support, and services.
- Provide remote and onsite support to customers as required.
- Troubleshoot, diagnose, and solve problems clients have with systems.
- Perform system maintenance on all IBIS radar systems in African mines.
- Action client support requests promptly.
- Assist with performing demos for current and prospective clients.
- Deal with customers empathetically and technically effectively.
- Provide technical assistance for new client projects.
- Good analytical skills to diagnose problems quickly and excellent customer service skills.
- Excellent communication skills and sensitivity to varying levels of technical competency and pressure.
- Familiarity with customer-oriented environments.
- Knowledge of general network infrastructure and configuration.
- Ability to liaise with customers empathetically and technically effectively.
- Excellent communication skills with the ability to provide advice to non-technically aware customers.
- Ability to work well within a team and independently.
The successful candidate will be flexible and able to travel to different sites in Africa, including weekends.
SalaryWe offer a competitive salary range of R600,000 - R800,000 per annum, depending on experience and qualifications.
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