Strategic Business Growth Specialist

18 hours ago


Johannesburg, Gauteng, South Africa Catch Recruit Full time

We are seeking a highly skilled Customer Success professional to join our team at Catch Recruit. As a Strategic Business Growth Specialist, you will be responsible for ensuring the long-term success of our customers by identifying and addressing any potential issues early on.

About the Role

The ideal candidate will have a strong understanding of business operations and be able to analyze customer data to identify trends and areas for improvement. You will work closely with cross-functional teams to develop and implement strategies that drive customer adoption and retention.

Key Responsibilities
  • Design and implement effective onboarding processes to ensure seamless integration of new customers into our product
  • Collaborate with development teams to troubleshoot technical issues and provide timely resolution to customer concerns
  • Collect and analyze customer feedback to identify areas for improvement and inform product roadmaps
  • Develop and track key performance indicators (KPIs) to measure customer success and identify opportunities for growth
Requirements

To be successful in this role, you will need:

  • Proficiency in G Suite and Google Sheets
  • Understanding of CRM systems and data analysis techniques
  • Strong interpersonal skills and ability to build and maintain positive relationships with customers
  • Project management skills, including planning, organization, and execution
What We Offer

As a member of our team, you can expect:

  • A competitive salary of $120,000 per year
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Opportunities for professional growth and development


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