Director of Customer Experience and Sales
1 month ago
Isilumko Staffing is seeking a highly skilled Director of Customer Experience and Sales to lead our sales and customer service teams, driving growth and maximizing revenue.
We require a results-driven individual with a proven track record in sales and strategic customer relations management. The successful candidate will be responsible for ensuring optimal functioning of the sales and customer experience departments, aligning sales targets and metrics with business objectives.
Key Responsibilities:
- Develop and implement sales strategies to meet budget targets and maximize revenue
- Collaborate with Marketing to drive sustainable business growth through relevant plans
- Manage sales performance and reporting, ensuring recovery ratios align with the strategic sales plan
- Oversee stock planning and allocation for maximum sales, managing repudiations, customer experience, and auctioneering departments
- Ensure adherence to all contractual obligations and legislative requirements, collaborating with Supplier Experience and Registration Documents teams to address stock availability
- Provide solutions to issues and ensure effective resolution, building and enhancing relations with internal departments, suppliers, customers, and agents
Requirements:
- Masters degree in Sales and Marketing or equivalent
- 5-7 years' sales experience in the vehicle auctioneering/sales or motor engineering industry
- Proven track record in strategic customer relations management, retail sales experience, and achieving sales targets
- Good product knowledge, understanding of structures, processes, and compliance, deep understanding of online auctions, financial benchmarks, and targets
- Expertise in demand creation and customer influence, knowledge of salvage management and disposal industry, understanding of retail customer expectations
- Strong negotiation skills, conflict resolution skills, numerical reasoning, problem-solving, analytical and diagnostic skills, computer, technology, and system skills (Intermediate – advanced MS Office)
- Drive for results, adaptability, innovation, continuous improvement, strong drive for growing the business, commitment to maintaining business awareness, focus on customer centricity
Estimated Salary Range: $80,000 - $110,000 per annum
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