Customer Experience Director, South Africa
1 month ago
About the Role
We are seeking a Customer Experience Director to lead our customer care team in South Africa. This role is crucial in delivering exceptional customer service to external customers and internal stakeholders.
Key Responsibilities
The Customer Experience Director will be responsible for managing the customer care team, ensuring high levels of customer satisfaction, and optimizing order management processes. The successful candidate will also develop strong working relationships within the organization and with business units/divisions.
Business Management - Internal
- Develop and maintain customer care policies and procedures.
- Build partnerships with business units/divisions to ensure productive customer services/field sales communications.
- Prepare and publish operations performance reports.
- Develop and maintain business plans and budgets.
Business Management - External
- Adjust team strategies and initiatives to suit evolving customer requirements.
- Demonstrate awareness of broad industry trends and their impact on local/regional sales activities.
- Identify and develop working relationships with economic buyers in key accounts.
Quality
- Facilitate complaints or issues resolution, ensuring high commitment to Quality in all interactions.
- Maintain compliance with applicable standard operating procedures.
Salary and Benefits
The estimated salary for this role is R1 200 000 - R1 500 000 per annum, depending on experience. In addition to a competitive salary, we offer a range of benefits, including medical aid, retirement funding, and employee development opportunities.
About Us
Boston Scientific is a leading global medical device company committed to solving the challenges that matter most. We prioritize patient safety, product quality, and innovation, and we're looking for talented individuals who share our values.
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