Senior Director of Customer Experience

1 month ago


Johannesburg, Gauteng, South Africa CallForce Full time

We are seeking a Senior Director of Customer Experience to lead our BPO operations.

As a key member of the leadership team, you will provide strategic guidance to drive business growth and excellence in customer experience.

The ideal candidate will have:

  • 5-7 years of senior contact centre management experience in the BPO sector
  • A strong analytical mindset and ability to make data-driven decisions
  • Excellent client interface skills with a proven track record of building and maintaining long-term relationships
  • A deep understanding of the industry and market trends

The salary for this position is negotiable but aligned to industry norms and the candidate's level of experience.

Contact us to discuss this opportunity further.



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