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Sales Contact Centre Team Leader

4 weeks ago

Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Team Leader: Sales Contact Centre

WNS Global Services is seeking a highly motivated and experienced Team Leader to lead our Sales Contact Centre team. As a Team Leader, you will be responsible for creating a positive and engaging work environment, motivating and mentoring your team to deliver exceptional results.

Key Responsibilities:

  • Lead and motivate a team of Sales and Service Centric Agents to deliver against client and internal business deliverables.
  • Develop and implement strategies to improve team performance and productivity.
  • Provide coaching and mentoring to team members to enhance their skills and knowledge.
  • Collaborate with other departments to ensure seamless communication and workflow.

Requirements:

  • Matric/Grade 12 or equivalent, with English and Mathematics.
  • Minimum 3+ years of relevant management experience in a fast-paced inbound or outbound sales and service centric contact centre environment.
  • Proven track record of delivering against client, customer, and business outcomes.

Working Hours:

Monday to Friday, 2PM to 11PM, with public holidays.