Sales Contact Centre Representative

3 weeks ago


Cape Town, Western Cape, South Africa WNS Global Services Full time
Job Title: Operations Agent: Sales Contact Centre

Role Purpose:
The ideal candidate will be a talented and motivated inbound sales and service centric Call Centre Agent who enjoys facilitating sales via the telephone. They should be well-versed in inbound and/or outbound call handling, sales and service. The agent will be dealing with motivated car sellers who want to trade their vehicles via inbound calls / online platform and need help to get the best deal possible for their vehicle. The candidate must have the ability to interrogate the information provided by the seller, identify opportunities or missing information, handle objections, convert and close deals at the right time.

Qualifications:
Experience Required:
Essential
• 2+ Years' experience in an in and/or outbound sales call centre environment
Preferred
• Prior sales experience with international customers an advantage
Behavioral Traits Required:
• Confident and self-motivated individual that is results-driven within a sales environment
• Ability to work under pressure in a fast-paced changing environment
• Proactive
• The ability to:
o learn, understand and master new information and multiple processes quickly
o deal with complexity
o negotiate and influence
o take ownership and deliver results
• A professional approach
• A strong customer-service orientation
• Effective emotional intelligence (EQ)
Additional Information:
Must be able to work the following operational hours:
• 5 days a week, Monday to Friday between 2PM and 11 PM
• Public holidays

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